cruise 1st cancellation nightmare I booked a cruise tour package with them, they cancelled because MSC cancelled it. I have been fighting for over 3 months to get a refund as they are taking hefty cancellation costs. I did not cancel the cruise. Very disappointing. A nightmare.

Appalling service I'm appalled at the lack of customer service of this company. Still waiting on refund from cancelled cruise in April. I understood they would be inundated and waited patiently for the initially advised 12 - 15 weeks then was advised by the cruise company they had refunded our fare in July! This borders on theft, in my opinion. I will never use this company again, even though until now I was a frequent customer.

We have booked with Cruise1st three… We have booked with Cruise1st three times now and while we did get good prices, the service is patchy. It is hard to contact them and sometimes they just don't call back. The main thing to watch it when you book your booking confirmation includes all the inclusions such as OBC and gratuities. Each time we have had to chase this up and have it fixed. They were nice about it, but this is annoying. Also, their booking site can show offers and prices that you can't actually book as the inclusions drop off as you continue to book. I'd really like them to improve their service and efficiency. YMMV

Do not touch Cruise 1st with a bargepole. Fly / cruise to NZ, Fiji, Samoa and Tonga, Information supplied at the outset was very poor. Cruise 1st only want to collect your money, and you the customer do the rest with the cruise line / air line etc. I contacted them to let them of the issues I was having and that iIwas very unsatisfied, they couldn't even bother to respond. I gave them a chance after the very first cruise we took to NZ, which also went pearshape but never again.

Communication non-existant I had been booked to go on a cruise to Canada/Alaska and paid the deposit in July 2022. In December I received an email to say the cruise was cancelled - no explanation - and that I could book another cruise on offer or get a refund. They sent the other cruise details but no costing. I requested the costing 3 times- no reply. I then took the option to get a refund - still no reply. I contacted them again in January and finally received confirmation of my cancellation. Later in January they sent an email out relating to a cruise they were offering - exactly the same as the one I had originally booked with the same dates and again with no costing. Also still waiting for my refund that they have now had for 7 months and apparently not likely to see until March. This is an absolute disgrace and if I could give this company a negative rating I would.