LBF Travel

4545 Murphy Canyon Road, Suite 210, 92123, San Diego, United States
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1.08
Based on 13 Reviews

5

0.00%

4

0.00%

3

0.00%

2

7.69%

1

92.31%
About LBF Travel

LBF Travel is a leading global travel company that operates two call centers with staffing of 600 travel professionals to assist leisure and business travelers seeking to research, plan and book the best travel options.

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Samantha
GB

DO NOT BOOK! SCAMMERS! Whatever you do, just run. Do not book any flights with this company. Their staff is filled with liars and they lack integrity. I booked my nonstop flight through this company in April 2019 and a day later I received a call from Traveler Help Desk stating that my flight was booked and I needed to book another flight. Surprisingly, the only other options were a flight with a 6 hour layover and a flight 2 days later non-stop. I expressed that I did not want a layover flight especially not 6 hours. Their agent lied stating that it was the only option available. After talking with their representative, I searched the website of the same airline and there was a straight flight available. NO SHOCKER HERE... THEY LIED. I booked my ticket with the airline directly, called them back and informed them of the actions of their rep and stated that they could only give me a $200 refund. Why would I want a $200 refund when I spent $1000 of my hard earned money on this ticket??? I have been battling with this company to receive a refund ever since. Do not book with these scammers. I will post this review about this company on every social media page that I own (Youtube, Facebook, Instagram, Snap Chat, Twitter, and my blog) and every review site that exists. This company is disgusting and they will never receive another penny of my money or that of any relative. DO NOT BOOK with CHEAPFARES NOW or Traveler Help Desk aka LBF Travel! SCAMMERS and THIEVES!!!! -Samantha

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Stefano Zingoni
GB

Impossible to cancel In the rush of a missed flight by mistake I booked a flight on a wrong date. After 2-3 minutes I realized the mistake and I tried to cancel, impossible, I could not find any link or whatever to cancel it. I was I Amsterdam (cannot call and spend more money waiting for someone to answer) so I wrote the Airline they booked to cancel. To make it short, emailed back and forth with them and they promised to refund it but they didn't do it. Credit Card refused to accept my claim. DO NOT USE THEM

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Regina Morin
GB

A scam- they charged us twice the actual price of the ticket We had used the same agency before and had no complaints. However, this time when we called, we got a very helpful Sarah who wound us charging us twice the actual price of the ticket ($1335). We didn't think anything was amiss because we kept hearing about how much everything had gone up because of the pandemic. But when I checked the ticket on the American Airlines website, we found a receipt for the ticket for $711.84 including the reserved aisle seats that we requested. We paid with a Visa card, but the American Airlines ticket was paid for with a Mastercard. So they charged my credit card for $1335, paid $711.84 for the ticket, and pocketed the difference. This agency is a scam.

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Terry Borella
GB

Just read the Reviews . Just read the Reviews . This is yet another rubbish scam operation . They took my money ..... they made a serious error with the booking ....... promised to make direct contact with me within 48 Hours ...... and of course made no contact at all . When I tried again my call was instantly cut off . You should most definitely avoid this scummy little 'company '

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Michel Farhat
MA

Scamming people one way or another Booked a ticket through them. The flight was canceled by the airline who stopped all flights because of COVID. The airline was offering full refunds but I had to work through point of sales which is LBF travel. They only agreed to pay back 60% of the ticket treating it as a non-refundable ticket and in the process I will be losing about $500. I am still waiting on the refund which according to them could take 1 or 2 billing cycles. They are Definitely scamming people, one way or another.

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