Polite Staff, Outstanding Service Service received when parking and when coming for my car were both outstanding. I got in during parking in the early hours and came at almost midnight, staff were polite, shuttle was prompt, and had no negatives to complain about. I think fees are reasonable if you get a coupon to bring it down a little. Felix

No confirmation No confirmation, no response from the help site. No refund as of yet This company appears to be a scam

No shuttle left stranded When I booked my parking it said free shuttle from 7 am to 11pm. It even said that in my confirmation email. The shuttle stopped running at 10 pm and left me stranded at the airport with my son late at night. When I called I was told it's not there problem shuttle times may vary and to pay for a cab. I spent alot on my vacation and did not have money set aside for a taxi. When I called the hotel they said that had been there shuttle time for over a year that I booked through a 3rd party website to complain to them and get an Uber. This is awful

BUYER BEWARE Buyer beware! Complete fraudulent refund policy! Booked a reservation for a week long parking space at the Denver Airport Double Tree. As per their cancellation policy I cancelled via online prior to the reserved time. Their policy states a full refund is provided. I was suspicious when completing the cancellation I hit send and it immediately said it was received but, that received notice disappeared immediately. It disappears so fast I couldn't get a picture. I even cancelled a second time with the same immediate disappearance of the acknowledgment. After a very long wait and two disconnects I spoke with an agent. I waited while she checked with the hotel to verify that I did not use their lot. Disconnected again. I called again and she stated the hotel had no paperwork to verify my claim. The hotel requires you to fill out paper work before leaving and in order to ride their shuttle, so of course they had no paper work because I never used their lot. Surprisingly, she asked me why I cancelled, like that would matter. Interesting how they provide no negative reviews on their website. Complete scam!

**WARNING** **WARNING** Do not use this service. I pre-paid for parking and when I showed up at the lot-it was full. I had to go to five different parking lots to find parking and almost missed my flight. I am now trying to get a refund through email with this company. Horrible. Stressful. I don't have a current reservation because this happened on 10/6/23-how would I write a review about my customer service otherwise? Threatening to take the review down isn't supririsng given your business practices.