I was booking a 2 night parking at… I was booking a 2 night parking at Embassy Suites at LAX. (where I stayed for 2 nights) The website didn't say anything that it was a NORTH or SOUTH location, so I booked 2 nights at the wrong location - thinking there was only one Embassy Suites. So, I had to pay for 2 nights parking at the hotel and Airportparking refused to help or refund - because I had started the reservation... I did not start the reservation because I was booked at the wrong place. IF they had stated Embassy Suites NORTH or SOUTH, I would have realized that there were two locations. Super disappointing.

Horrible system Horrible system. I purchased a pass an hour before checking. Never got an email and yes I know where to look, (I got an MS in computer science). I had to pay at the parking because never got it. It took 20 mins to get hold of someone and because it was passed the check in they won’t refund me and the lady with the asian accent hung up on me.

**WARNING** **WARNING** Do not use this service. I pre-paid for parking and when I showed up at the lot-it was full. I had to go to five different parking lots to find parking and almost missed my flight. I am now trying to get a refund through email with this company. Horrible. Stressful. I don't have a current reservation because this happened on 10/6/23-how would I write a review about my customer service otherwise? Threatening to take the review down isn't supririsng given your business practices.

Another ripped off customer here Another ripped off customer here. I use their service. I went to the hotel they sent me to and the hotel said they had no spots available to to call Way. So, I did and I was on hold for almost 2 hours to get another spot. I could not wait any longer with a flight to catch. So I had to park elsewhere. I emailed them and they told me to send a receipt of where I parked, so I did. But because it didn't have the total I paid for the parking, which was cheaper than them, they would not refund me. BEWARE OF THIS COMPANY. They will rip you off if they get a chance. You can call the hotels around the airport directly and most will have a park and ride service, and you will pay less than using these guys. And they go by MANY names, the one that comes up the most is "cheapest airport parking"...which is a lie to begin with. DONT USE THEM. You have been warned

Cancel policy is a LIE.... Make sure you don't need to cancel. Even though their policy states cancel within 24 hours of making a reservation you get a full refund including service fee... They keep the service fee. False advertising. Fraudulent. How many people get screwed? All you can do is send refund request through email. They take over 24 hours to respond. That's not the customers fault. The email is time stamped. Beware Report to Better Business Bureau