DO NOT USE THIS TRAVEL AGENT DO NOT USE THIS TRAVEL AGENT. We purchased 4 flights from the US to the UK in December 2019 (before COVID-19). After several months of the corona virus, the airline (Virgin Atlantic) cancelled the transatlantic flights, and when we asked airfare.com to help process a refund or change of flights, they demanded an additional $1700 in fees ($425.00 per person!) They refused to provide any help whatsoever unless we paid this amount. Virgin would not help either with the refund saying we had to go back through the agent. I CANNOT RECOMMEND STRONGLY ENOUGH THAT YOU DO NOT USE THIS TRAVEL AGENT.

Shady, Scammy business Never deal with them

Spencer I had the pleasure of speaking with Spencer, he was very polite, helpful and accommodating. I will definitely be using this company again. Will also be recommending them to friends and family

Terrible communication and service Terrible communication and service. Booked a ticket via Kayak. Wanted to cancel within 15 minutes of booking, Impossible to do online with the cancellation link. Spent literally hours on the phone trying to cancel. HEED THE MANY TERRIBLE REVIEWS ONLINE

If I could give zero star I would If I could give zero star I would. Horrible costumers service. They refund to give my refund it’s been over 5 months. SOB