Gave them one star because I couldn’t… Gave them one star because I couldn’t give them zero. Customer service is horrible. Technical issue on login hasn’t been resolved in 6 weeks, how is that possible? Really disappointed, unfit people behind customer service. Still locked account unable to book with them, hopefully American Airlines drops them, no answer on how to reactivate or open a new account. They are really bad company

LARGE WASTE of TIME ... good luck! 1st booking and reschedule worked great ... Now I am getting "Your session has expired." when trying to book. The Wife booked using my email, so now they have two accounts for us using the same email address. Raised tickets via Concierge & CS ... both lost in the dumps ... Called AA.com (Exec Plat member & in the million mile club) both AA & RM seem to be uninterested in fixing the issue. I have sent Website error logs showing where the REST failure is .... I just don't get it

Worst experience ever they scammed me… Worst experience ever they scammed me with fake website pictures and texts from a different hotel. Once I came in hotel nothing was the same, no Pool, no parking space no big gym just 2 fitness things. AND THEY WONT EVEN GIVE ME MY FULL REFUND and compensation. Really scammers! I WILL NOT STOP TILL I GET IT BACK

Problem free booking in italy I'm in the UK and had booked an apartment for 5 nights in Venice during August. After reading trust pilot reviews of Rocket miles I got really nervous that I'd turn up and find I had no booking. I contacted the hotel direct who confirmed my booking, the dates and that it had been pre paid, so would recommend doing that if you're concerned. We had a lovely stay, and the 18k of Avios points turned up in my account within a week of arriving home. So my first experience of using rocket miles has been a positive one, I've never even had to contact them. I wanted to provide a positive review for balance as it looks like that's not been the trend of late.

Booked a hotel through RocketMiles… Booked a hotel through RocketMiles AAdvantage Hotels Concierge, then immediately had to cancel the booking. I contacted this company to get a refund and they said no, the hotel already charged it and they will not refund. I then quickly called the hotel, and they stated they had NOT charged for the room and a refund was fine because there hadn't been a charge yet on their end. So I called Rocket back and spoke to a different agent, who agreed to cancel and refund the money, but the phone got disconnected in the process. Then I called back again, a different agent, who claimed she didn't see anything in the system. I sent numerous emails and phone calls to no avail. 1.5 months later, I get an email response. This company is a scam and American Airlines should part ways with this company, it is not a quality service.