* * * High Price - few miles earned * * * Rocketmiles.com has substantially reduced the number of miles you can earn when buying an overpriced hotel room from them. It is no longer worth doing business with them. If you want AAdvantage (American Airline) points go to AAdvantagehotels.com

Problem free booking in italy I'm in the UK and had booked an apartment for 5 nights in Venice during August. After reading trust pilot reviews of Rocket miles I got really nervous that I'd turn up and find I had no booking. I contacted the hotel direct who confirmed my booking, the dates and that it had been pre paid, so would recommend doing that if you're concerned. We had a lovely stay, and the 18k of Avios points turned up in my account within a week of arriving home. So my first experience of using rocket miles has been a positive one, I've never even had to contact them. I wanted to provide a positive review for balance as it looks like that's not been the trend of late.

Avoid using. They block you for no clear reason I cancelled a booking on aadvantagehotels.com just a day before the free cancellation deadline and booked another hotel on the same day as then the latter was offering higher miles. All I knew was that the next day I could no longer log into my account. Actually it doesn't give you any error message. You can "log in" but then you are brought back to the homepage as if you are not logged in. I had to contact the hotel directly to learn that my second reservation was also cancelled. I contacted the customer service and all I got was apparently a templated response saying "your account is currently forbidden to book through the website due to unusual activity... Please be advised that this matter is under investigation, and we currently do not have a specific timeframe for its resolution" I mean, "unusual activity"? If you don't want people to cancel and rebook for more miles, just don't offer the refundable options.

i sent mail @custmer service. reply asap i sent mail @custmer service several times and text @facebook messenger. no one reply. no one cares. i’m wondering this site is working now? need to check mail (privacy or conceige mail) and reply asap. eventhough already finished communication with hotel, but rocketmiles not doing anything. OMG

The website fails to complete my… The website fails to complete my transactions more than 80% of Times attempted. Very frustrating as this is how one takes advantage of American Airlines bonus opportunities with hotels. American Airlines needs to dump this outfit.