Overall Experience In my opinion this was not a full service travel agency. They booked the air, car & hotel. When the holiday was approaching we had a few snags and called a few times for questions and they were completely unhelpful. Out of the 4 hotels we stayed one we suggested and asked for them to book, this one was the best hotel. The other 3 they suggested and of those only 1 was great, the other 2 were definitely not top of the line which we requested. I would not use this agency for future travel. I would do better booking on my own

Notifications! We have always had a great experience with Sceptre during four trips to Ireland. On our return trip back to the states, we were scheduled on an 8:30 flight, which meant we had to get up at 3:00 am to leave and get to airport, turn in the rented car and check in three hours before our flight. Luckily one of our party had an app with all flight info and it told him our flight was leaving at 12:00pm. (Who wants to get up at 3:00 am if they don’t have to?) when we checked with Sceptre, we were told the flight was leaving at 8:00 am. We had to inform them of the difference in departure times.....when they checked, they told us we were right. Sceptre should have notified us, not the other way around!

Ireland Trip 1. We stayed in 5 different hotels during our Ireland trip. Three of them were excellent! The Muckross House, the Heritage Killenard, and the Kilronan Castle were all excellent. The Clayton Hotel in Galway was in need of some serious renovation. Poor bedding and noisy surroundings. The Fitzpatrick Hotel is old, damp, and musty; and the customer service was not good at all. We sat in the restaurant for almost an hour one evening and were never waited on. When we told the receptionist the next morning, she told us that rarely happened and really didn't believe us. 2. The Heritage Killenard never received our paperwork for our reservation, but everything ended well because we brought our own copies. 3. I would have been a little happier if we had received our documents a little sooner. However, everything worked out well and there was always a representative available to help with any questions.

You're on your own! We arrived on time but the wait for a gate meant we missed our Blue Lagoon appointment. The transfer service would not convert he transfer from the Blue Lagoon to the hotel and charged us an additional 30.00 per person to transfer us. They refused to refund the original transfer...... the next day, our docs said we were to be picked up for a 9:00 am tour and to be waiting outside 1/2 hour before. We done warm clothing and exited the hotel at 8:30 to stand in sub zero weather. At 5 of 9, I asked the hotel to call to see where they were to be told they arrived early and the driver does not wait so he left without us. The hotel argued with them for us and they agreed to wait at the bus terminate if we took a taxi there. Again, extra cost without anyone caring and the young girls at the desk ignored our request for taxi reimbursement or to speak with a manager. Needless to say, we booked our other tours with a different company for the rest of Our stay.

Great trip - Some feedback Great trip - Most everything was perfect except getting home...Our connecting flight home was scheduled with just an hour and a half lead time of our flight home... The flight ended up being an hour late, and the gate to our flight home was closed 30 minutes prior to departure...Would recommended a longer layover/ lead time otherwise I would have given a 5 star rating.