I am stuck in a hotel in Venice Austria… I am stuck in a hotel in Venice Austria with no food no A/C. We have all tried to get ahold Nichole for help in resolving the problem. 2.5 hours with multiple calls, emails and texts, including from our guide. She finally called me and said too bad, that is what I signed up for. Never asked if we are ok from all of getting ill from the breakfast at the previous hotel. Nothing. So unprofessional. I travel over 100 thousand miles a year. Things happen, but you don't say too bad and abandon everyone. I have heat rash now and am flying home 5 days early as I fear it will continue to get worse . Go with any other agency. Save yourself. I am calling the BBB next. Shame on you Nichole. Please get your story straight. Someone else was too tired to move after a 14 hour day at that point and it would have taken another w hours to move. ALL of us are unhappy and can prove you changed the trip details. You should check the hotels before you put someone there, not just their website that is inaccurate currently. I am choosing to leave because it keeps getting worse . Not interested in a sub standard vacation . Wish I had read the yelp reviews before I booked this. 😪

poor communication and poor customer service. This travel agency customer service has been below satisfactory. I called to book a trip to Hawaii which they said there was availability and to expect a confirmation within 24 hours. I was also told not to book a flight until I receive confirmation, which was in order. However, I did not hear back until more than 48 hours later which by that point all flight prices had increased. I called their office four to six times to get updates as well as emailed the help line. The travel agent apologized repeatedly and seem to empathize with my situation; however, when I got a response it was not via phone it was via email simply stating that they could not accommodate me at the price which they had charged me and I would need to pay an additional $600+ in order to travel with the group. There was no offer on behalf of the company to compromise or to negotiate with me based off of the inconvenience and the cost of airline tickets which had increased while I was waiting over 24 hours beyond what they promised. the travel agent had memorized my phone number by the time I had called after the 48-hour mark and greeted me on the phone by first name. I have been trying to call and reach them since they sent me the email requesting an additional $640 and have yet to receive a call back. I have left two thorough voicemails requesting a call back, as well, with no response. I only think that it is fair and appropriate that when a company does not meet their end of the agreement that there needs to be some sort of compensation for willing customer. The extra cost is for me to have my own room and on the website that was advertised as a convenient options however it is not my fault that they overbooked the trip and I do not have the option to book with another person. There has been lack of transparency through this process. I did my part and paid the full price for the vacation upfront as requested. I highly do not recommend this organization for a travel agency. There clearly are issues with internal communication. Additionally there appears to be no intentions by the company to ensure that a customer is satisfied.

St Augustine, Banff, Niagara Falls Did St Augustine, Niagara Falls and Banff all in one yr. Tourism was already open after COVID. All 3 were the same tour guide. She claims to have 9 yrs experience, but it was so disorganized, not on schedule and was very in-your-face about being social with the group. Took candid, horrid pictures and shared them with the group. And will ask how come you weren't smiling on this photo... okay...Got everyone's email address, phone numbers and d.o.b. on a pc of paper and asked everyone to verify your private info for everyone to see. Not doing them again! When i made complaints to Sheryl, the owner, her response was, she'll remove me from the email list. (LOL)

Europe was fantastic! What a great trip we had. It was well planned and we were able to visit many important historic sites. I liked that there was a good mix between walking and local sightseeing transportation. I really liked the other prople on the tour and I think we all enjoyed the free time we had to shop or go on our own to visit something we wanted to see. Also liked that some meals were included and that we had the option to choose our own restaurant a few times for dinner, liked the farewell dinner as a group. Made some great friends and I am sure we will all travel with you again in the future. I see some great trips coming up.

Awful The woman who runs this company has no idea what she's doing. She assigned a young girl who had never traveled before to be the leader of our group. She's cursed in communication. She's said on the phone, I can't work on that now, I'm eating my Chinese food delivery. You want a professionally run trip? You want a bit of class and finesse? Stay clear of this company. It's the absolute bottom of the barrel. It is so funny that the owner of the company replied that my post is FAKE. No! It's not fake. It's a real post and it states the facts. Using a term like FAKE post tells you a lot about her. You don't like something, therefore it's FAKE! The shame is that a woman like the owner of this company can post trips, take other people's money and not have the faintest idea what she's doing! She can claim my post is not authentic if it suits her. But, believe me, it is extremely authentic. ______ Stating facts is a rant? Denial is the easy way out. Denial and capitalizing fake. Facts are facts, no matter how much one tries to deny it. You can edit your post to include more denials. But the facts remain as stated above.