Please, for a good vacation find somewhere else. I signed up for a tour of Great Britain, over a year in advance. I put my down payment in June 2018 and the tour started July 2019. I still have the email receipt. I went with the roommate option under the knowledge that the company had ample time to find me a suitable roommate. I mean why ask the roommate questions, if you are going to ignore them? I am a non-drinker, that watches TV to go to sleep and I snore. You roomed me with an alcoholic racist that would get drunk every night and go into racist rants about how she hated Muslims and they were ruining the planet, London is a shithole because of the Muslims and then she went on to rant that Baltimore is a shithole because of the ****ger Elijah Cummings. She would wake me up every time I snored. Which is all the time. So I was getting no sleep thanks to this roommate setup. I was suppose to have a roommate but the company messed up because my original had paid to have her own room and this hot mess of person was suppose to room with the "tour leader". Either the company put me with an incompatible roommate (knowingly) so the "tour leader" could have her own room or the "tour leader" did on her own. Which one, I don't know. The tour was very, very disorganized. The so-called "tour leader" had no idea what she was doing. First, there were major problems getting to the first hotel from the airport. The drivers didn't wait for delayed flights, a driver was suppose to pick up multiple people but didn't wait for them. All the while the tour leader checked-in her room, while the other paying customers didn't have their rooms yet and went out on the town in London. She didn't wait at the hotel for the other customers not did she make sure everyone had a ride. The "tour leader" never knew where we were going, she never called ahead to the hotels or restaurants, or tours to let them know that we were coming. Our hotel in York didn't have air-conditioning, and the hotel stated that they reported it to the company that there was no ac, in July during a heat wave. And what did our "tour leader" do, checked herself into a different hotel. WOW!!!!! Great leadership there, a majority of the time another paying customer would have to take charge and make decisions because our "tour leader" was only there for a free vacation. This tour was so poorly organized it's pathetic. The only thing worst organized than this tour was the CIA's Bay of Pigs Operation. I could on and if anyone wants everything that went wrong, just leave a reply because I'm tired of typing. One last thing, getting in contact with the company and the "tour leader" was non-existent. I attempted to call the company about a month prior, left a voice mail and my number on the website...crickets. I finally emailed them and it took three days to get back to me. The "tour leader" sent her number in an email and said to call with questions, I called left a very detailed voicemail...again crickets. If I am going to go overseas in a foreign land, I need to know that I am doing business with a company that will ensure that I don't get lost, will know what to do if I get hurt, or knows what to do in-case of an emergency and this company id not it. I am fully confident that if something happened to one of the older people on this tour that our sorry "tour leader" would not know what to do and the paying customer would be left. In fact, on the morning that every body was leaving for the airport, she even said that she got them to the hotel and that all she cares about. Single people find somewhere else to get a good vacations, the hotels were worth what we paid and we didn't get to go to half of the sites that the website stated. This place is the worst.

poor communication and poor customer service. This travel agency customer service has been below satisfactory. I called to book a trip to Hawaii which they said there was availability and to expect a confirmation within 24 hours. I was also told not to book a flight until I receive confirmation, which was in order. However, I did not hear back until more than 48 hours later which by that point all flight prices had increased. I called their office four to six times to get updates as well as emailed the help line. The travel agent apologized repeatedly and seem to empathize with my situation; however, when I got a response it was not via phone it was via email simply stating that they could not accommodate me at the price which they had charged me and I would need to pay an additional $600+ in order to travel with the group. There was no offer on behalf of the company to compromise or to negotiate with me based off of the inconvenience and the cost of airline tickets which had increased while I was waiting over 24 hours beyond what they promised. the travel agent had memorized my phone number by the time I had called after the 48-hour mark and greeted me on the phone by first name. I have been trying to call and reach them since they sent me the email requesting an additional $640 and have yet to receive a call back. I have left two thorough voicemails requesting a call back, as well, with no response. I only think that it is fair and appropriate that when a company does not meet their end of the agreement that there needs to be some sort of compensation for willing customer. The extra cost is for me to have my own room and on the website that was advertised as a convenient options however it is not my fault that they overbooked the trip and I do not have the option to book with another person. There has been lack of transparency through this process. I did my part and paid the full price for the vacation upfront as requested. I highly do not recommend this organization for a travel agency. There clearly are issues with internal communication. Additionally there appears to be no intentions by the company to ensure that a customer is satisfied.

Amazing company to work with Amazing company to work with. Everyone is super friendly and goes out of their way for you. They have amazing deals and the best excursions. I would highly recommend using them for all your vacation needs.

Disgusting, scammers or incompetent- you work it out. Disgusting. Beware of this company. False advertising. They advertised a cabin on a cruise with “only 4 cabins left” “best price guarantee” and listed the cabin prices. I booked a cabin at what I assumed was a sale price. A few days later they stated the cabin was actually twice the price and I had to pay double or find a different tour. I have been advised that this is a classic Bait and Switch scam. I feel swindled and very annoyed. Apparently they “made a mistake” but there was no decency involved, just a demand for double or nothing. I reached out over WhatsApp and the company representative was so rude! Honestly do not book with them. They’re either scammers or incompetent and when something needs sorting, oh I tell you what, they are so rude to their customer. I’ll never consider travel with this company.

Zero stars If I can give it zero stars, I would. This is WORST Single Travel. This is my second vacation and I've had problems with both trips. The only reason I am traveling on this second trip because I had already booked it (before I came home from taking the first trip) and I knew Nicole would not refund me. I am in agreement with so many of the customers who have written reviews. Nicole does not care about customers or their well being. She instead blames us and states that this is what we signed up for. I signed up for a vacation that included 4 star hotels that would be stress free. I did not sign up for hotels that don't have restaurants, room service, food that made us sick, broken AC, stale and stinky rooms, hotels that don't provide amenities (which true 4 star hotels would provide), hotels that are in a shady location, and hotels whose staff could less about resolving the issues professionally. Nicole does not respond in a timely manner and makes excuses for her actions. We sat in a hotel lobby for 4 hours so that the AC can be fixed. A decent business owner would show concern when they are told by their customers that all 3 got sick from the breakfast buffet at a "4-star hotel". This is the last time I will give my hard earned money to Nicole who doesn't care about providing good customer service. Vacations with this agency are full of problems especially during the trip when we should be relaxing and enjoying ourselves. I have never been treated so poorly by a travel agent and never had such experiences with any travel agency. Nicole needs to learn how to treat people with respect and understanding. Otherwise she needs to get out of this line of work. Pay attention to all these reviews and don't book with this agency. One more thing...if you for whatever reason decide to book through this agency make sure you are getting what you paid for. Based on the itinerary online on their website the cost of the trip includes 4 dinners and one lunch. I thought I was paying for 4 dinners and 1 lunch in the cost of the trip. Less than two weeks before the trip when she had my money she decided to change the itinerary so that the cost of the trip only includes 3 dinners instead of the 4 and one lunch. Nicole took my money for 4 dinners and 1 lunch but only gave me 3 dinners. This may not be a big deal but if an itinerary is changed to where you are not getting some of the things you already paid for you, you should be refunded. In my last trip the itinerary I paid for was changed 2 weeks before the trip where one of the major sightseeing places was removed. I was told that the online itinerary was incorrect because they had not updated it. How is that my fault?? The cost I paid included an excursion but I didn't get what I paid for because the excursion was removed. This is not ethical. Maybe that's why Nicole doesn't send the final itinerary until the last minute...so that she can make changes to the original itinerary, take things away that were paid for, hope that we don't notice it or it's too late to correct it. And let me add this…Lynn you were quick to respond to Lori’s review but Nicole was not responding to our request for hours. Doesn’t matter if you are closed on Labor Day. Any travel agency would have someone available at any time for issues such as these. Tour guides and managers don’t have the authority or capability to address all issues. It is the responsibility of the travel agent to make sure help is available from an agency agent in United States. After waiting for 4 hours to resolve hotel issue, do you really expect us to move to another hotel at 9 pm??? Also not you or Nicole have been in the hotels you put us in. You are merely going off websites for reviews. How about believing your guests who are actually there? Also SIMMs hotel did say they have room service on their website. I have the screenshot. Instead of accepting the wrongs you have done, both you and Nicole get defensive and blame guests. What a great way to do business. And maybe you have been in business for 15 years but that was when Sheryl ran it. Now that Nicole is running it I doubt it will last another 15 years unless Nicole learns how to be a better agent by being professional and changing her attitude and her approaches with clients.