Great trips I've traveled with Best Sngle Travel numerous times. I've always felt safe and had a great time!

I am stuck in a hotel in Venice Austria… I am stuck in a hotel in Venice Austria with no food no A/C. We have all tried to get ahold Nichole for help in resolving the problem. 2.5 hours with multiple calls, emails and texts, including from our guide. She finally called me and said too bad, that is what I signed up for. Never asked if we are ok from all of getting ill from the breakfast at the previous hotel. Nothing. So unprofessional. I travel over 100 thousand miles a year. Things happen, but you don't say too bad and abandon everyone. I have heat rash now and am flying home 5 days early as I fear it will continue to get worse . Go with any other agency. Save yourself. I am calling the BBB next. Shame on you Nichole. Please get your story straight. Someone else was too tired to move after a 14 hour day at that point and it would have taken another w hours to move. ALL of us are unhappy and can prove you changed the trip details. You should check the hotels before you put someone there, not just their website that is inaccurate currently. I am choosing to leave because it keeps getting worse . Not interested in a sub standard vacation . Wish I had read the yelp reviews before I booked this. 😪

Amazing company to work with Amazing company to work with. Everyone is super friendly and goes out of their way for you. They have amazing deals and the best excursions. I would highly recommend using them for all your vacation needs.

Zero stars If I can give it zero stars, I would. This is WORST Single Travel. This is my second vacation and I've had problems with both trips. The only reason I am traveling on this second trip because I had already booked it (before I came home from taking the first trip) and I knew Nicole would not refund me. I am in agreement with so many of the customers who have written reviews. Nicole does not care about customers or their well being. She instead blames us and states that this is what we signed up for. I signed up for a vacation that included 4 star hotels that would be stress free. I did not sign up for hotels that don't have restaurants, room service, food that made us sick, broken AC, stale and stinky rooms, hotels that don't provide amenities (which true 4 star hotels would provide), hotels that are in a shady location, and hotels whose staff could less about resolving the issues professionally. Nicole does not respond in a timely manner and makes excuses for her actions. We sat in a hotel lobby for 4 hours so that the AC can be fixed. A decent business owner would show concern when they are told by their customers that all 3 got sick from the breakfast buffet at a "4-star hotel". This is the last time I will give my hard earned money to Nicole who doesn't care about providing good customer service. Vacations with this agency are full of problems especially during the trip when we should be relaxing and enjoying ourselves. I have never been treated so poorly by a travel agent and never had such experiences with any travel agency. Nicole needs to learn how to treat people with respect and understanding. Otherwise she needs to get out of this line of work. Pay attention to all these reviews and don't book with this agency. One more thing...if you for whatever reason decide to book through this agency make sure you are getting what you paid for. Based on the itinerary online on their website the cost of the trip includes 4 dinners and one lunch. I thought I was paying for 4 dinners and 1 lunch in the cost of the trip. Less than two weeks before the trip when she had my money she decided to change the itinerary so that the cost of the trip only includes 3 dinners instead of the 4 and one lunch. Nicole took my money for 4 dinners and 1 lunch but only gave me 3 dinners. This may not be a big deal but if an itinerary is changed to where you are not getting some of the things you already paid for you, you should be refunded. In my last trip the itinerary I paid for was changed 2 weeks before the trip where one of the major sightseeing places was removed. I was told that the online itinerary was incorrect because they had not updated it. How is that my fault?? The cost I paid included an excursion but I didn't get what I paid for because the excursion was removed. This is not ethical. Maybe that's why Nicole doesn't send the final itinerary until the last minute...so that she can make changes to the original itinerary, take things away that were paid for, hope that we don't notice it or it's too late to correct it. And let me add this…Lynn you were quick to respond to Lori’s review but Nicole was not responding to our request for hours. Doesn’t matter if you are closed on Labor Day. Any travel agency would have someone available at any time for issues such as these. Tour guides and managers don’t have the authority or capability to address all issues. It is the responsibility of the travel agent to make sure help is available from an agency agent in United States. After waiting for 4 hours to resolve hotel issue, do you really expect us to move to another hotel at 9 pm??? Also not you or Nicole have been in the hotels you put us in. You are merely going off websites for reviews. How about believing your guests who are actually there? Also SIMMs hotel did say they have room service on their website. I have the screenshot. Instead of accepting the wrongs you have done, both you and Nicole get defensive and blame guests. What a great way to do business. And maybe you have been in business for 15 years but that was when Sheryl ran it. Now that Nicole is running it I doubt it will last another 15 years unless Nicole learns how to be a better agent by being professional and changing her attitude and her approaches with clients.

more than satisfied- excellent experiences i have been on multiple adventures with BST - great destinations and itineraries, very enjoyable fellow travelers