Had a good time in Europe I wen to Europe in July 2019 with this group. LOTS of excursions and site seeing, plenty of free time to do your own thing of shopping or relaxing. Yes we had one hotel with no air conditioning during the heat wave but that’s to be expected in a hotel a few hundred years old. They supplied us with fans and with the window open it was quite comfortable.Roommates can be hit or miss. It’s one thing to have the TV on while sleeping as long as it’s not against the others beliefs but just for background noise. Also when sharing a room, people have to remember you are sharing counter space etc and not hog everything. It’s hard enough to live with people you know well, but total strangers need to sit and make decisions on things before the trip. I don’t blame the company though for a bad roomie. Some people lie about what they are really like. When traveling overseas, just remember things ARE different. Don’t be some spoiled American that hates the differences. If you can’t accept that things can be different in other countries, then don’t go. Our tour leader made sure everyone got to see what they wanted to see and had a good time. Can’t wait to go again.

poor communication and poor customer service. This travel agency customer service has been below satisfactory. I called to book a trip to Hawaii which they said there was availability and to expect a confirmation within 24 hours. I was also told not to book a flight until I receive confirmation, which was in order. However, I did not hear back until more than 48 hours later which by that point all flight prices had increased. I called their office four to six times to get updates as well as emailed the help line. The travel agent apologized repeatedly and seem to empathize with my situation; however, when I got a response it was not via phone it was via email simply stating that they could not accommodate me at the price which they had charged me and I would need to pay an additional $600+ in order to travel with the group. There was no offer on behalf of the company to compromise or to negotiate with me based off of the inconvenience and the cost of airline tickets which had increased while I was waiting over 24 hours beyond what they promised. the travel agent had memorized my phone number by the time I had called after the 48-hour mark and greeted me on the phone by first name. I have been trying to call and reach them since they sent me the email requesting an additional $640 and have yet to receive a call back. I have left two thorough voicemails requesting a call back, as well, with no response. I only think that it is fair and appropriate that when a company does not meet their end of the agreement that there needs to be some sort of compensation for willing customer. The extra cost is for me to have my own room and on the website that was advertised as a convenient options however it is not my fault that they overbooked the trip and I do not have the option to book with another person. There has been lack of transparency through this process. I did my part and paid the full price for the vacation upfront as requested. I highly do not recommend this organization for a travel agency. There clearly are issues with internal communication. Additionally there appears to be no intentions by the company to ensure that a customer is satisfied.

Disgusting, scammers or incompetent- you work it out. Disgusting. Beware of this company. False advertising. They advertised a cabin on a cruise with “only 4 cabins left” “best price guarantee” and listed the cabin prices. I booked a cabin at what I assumed was a sale price. A few days later they stated the cabin was actually twice the price and I had to pay double or find a different tour. I have been advised that this is a classic Bait and Switch scam. I feel swindled and very annoyed. Apparently they “made a mistake” but there was no decency involved, just a demand for double or nothing. I reached out over WhatsApp and the company representative was so rude! Honestly do not book with them. They’re either scammers or incompetent and when something needs sorting, oh I tell you what, they are so rude to their customer. I’ll never consider travel with this company.

Great trips I've traveled with Best Sngle Travel numerous times. I've always felt safe and had a great time!

Awful The woman who runs this company has no idea what she's doing. She assigned a young girl who had never traveled before to be the leader of our group. She's cursed in communication. She's said on the phone, I can't work on that now, I'm eating my Chinese food delivery. You want a professionally run trip? You want a bit of class and finesse? Stay clear of this company. It's the absolute bottom of the barrel. It is so funny that the owner of the company replied that my post is FAKE. No! It's not fake. It's a real post and it states the facts. Using a term like FAKE post tells you a lot about her. You don't like something, therefore it's FAKE! The shame is that a woman like the owner of this company can post trips, take other people's money and not have the faintest idea what she's doing! She can claim my post is not authentic if it suits her. But, believe me, it is extremely authentic. ______ Stating facts is a rant? Denial is the easy way out. Denial and capitalizing fake. Facts are facts, no matter how much one tries to deny it. You can edit your post to include more denials. But the facts remain as stated above.