The worst and rudest customer service… The worst and rudest customer service ever. I called them several times in two weeks to cancel my ticket. The first time they told me the ticket should cancel through the airline, after contacting the airline, they told me I bought a ticket from this agency and this branch of GTT is responsible for canceling my ticket. Each time I called them, they gave me a new phone number as a number that is responsible for canceling my ticket (during two weeks they gave me more than 15 phone numbers and the interesting thing is that none of them were repeated and answered). When I asked for the reason they shouted at me 🤐 The funniest part is that I called the GTT office in the Seattle and they help me to cancel my ticket less than 15 minutes.

BEST WEBSITE AND CONSOLIDATOR FOR TRAVEL AGENCY I have been with GTT since 2013. When I was first frustrated with starting my business, Tien in San Diego office has helped me from scratch, and have been very supportive since then. She always tries to think for sub-agent, and constantly asks for anything we might need to increase our sales. Also, all staffs in San Diego office are very helpful, supportive. For the website, they constantly update and try to add new products so we can sell more, and you can even sell insurances for extra comm! Also, they have 24 hours support even on weekends, and off hours so if you are workaholic, this is a place.

Highly recommended Highly recommended! It’s best company for travel agent to work with. Especially working with MSP branch staffs, I can’t ask for more. They have provided the best service ever. Whenever I ask for something, they give the answer right away with very good manner. Professional and helpful staffs make you feel so satisfied with the service you pay for.

Wonderful Apps for the auto-ticketing… Wonderful Apps for the auto-ticketing feature ! Especially using after normal office hour. And the price-checking feature is awesome as well – there are bulk fare & commission price for ARC fare, it’s easier to do the price comparison. It’s Highly recommended to all sub agencies.

call centre has extended hours which… call centre has extended hours which helps also at times has approached woodland hills office..staff at that location is excellent has helped agents providing best service after their normal business hours.