The letter of acceptance provided a… The letter of acceptance provided a list of strangers names and passport numbers. This information should be kept private.

Unreachable I had used Visa Vietnam for the third time now. The first two times, I had received my approval letter within a dependable two day timeframe (even as I ordered over the weekend). And knowing such consistency, I ordered my third approval letter on Saturday evening with my flight to VN to take place on Thursday morning. However, this last one, I had only received an emailed approval letter after four days (7 hours after my flight had already departed). Worried, on day 3, I had emailed as well as tried calling their phone numbers which lead directly to voicemail. They are unreachable. I did not receive any notification of a delay to which I could have planned around. I now have to eat a non-refundable round-trip flight as well as non-refundable hotel booking because of the lack of service and communication.

FIRST & LAST… This is our first time going to… This is our first time going to Vietnam, and there’s no visa on arrival. Been trying to get EVisa for the past a few days, no luck. every time I click ‘pay evisa’ always pops up small window saying failed payment and I haven’t even entered my card number or anything. A bit complicated, and I think it’s gonna be our first and last visit to Vietnam. I wish I knew how complicated it is just to get visa.

Sending the documents via email In the main application there was no request for uploading the passport page And the airplane tickets with the hotel reservation. However, after one day they ask to send them via the email. Which makes the process get delayed one or two days. If there was a choice for uploading the documents then it will makes it a lot better and smooth. Thanks

I was disappointed because you did not… I was disappointed because you did not inform me before I pay the fees in in advance or you did not have a note in your website that you can not get me the Visa letter.