Made a reservation through getaroom.com Made a reservation through getaroom.com. When my grandson arrived at the hotel, he was denied a room because he did not have the credit card that the reservation was made with. Now getaroom.com is denying a refund because "the cancellation policy states that it is non-refundable". A reasonable person would assume that if the hotel denied the room, then the reservation was cancelled and should be refunded, regardless of the policy. I still don't have a refund 4 months later.

Fraudulent/Unauthorized Charges to CC prior to hotel check-in I made a reservation through reservations.com and was charged other charges that were not authorized on my credit card prior to checking into the hotel. There was no invoice or explanation for the additional charges. The charge for the hotel room booking was separate and agreed to. Both charges appeared on my credit card prior to checking into the hotel. I'm disputing the charge and taking this to media.

Deception Live in Canada, went to website of a Canadian hotel. Booked reservation and did not read the fine print on the checkout page. Received confirmation email from reservations.com with the rate in USD. After returning home, discovered USD14.99 "booking fee" on my credit card statement. Called reservations.com and told that booking fee is on the checkout page and could not be refunded, even though no mention of booking fee USD14.99 on the confirmation email. First, deception in disguising as hotel website, Second, deception in fine print booking fee. I shall hotel direct in future. Booking online is a minefield of EXTRA and HIDDEN charges. Hope this helps others avoid the extra costs/frustration I experienced.

This company is a scam This company is a scam , doubling the price of hotels you think your talking to. I was charged on my card 505 dollars for room and when I checked in the price was actually only 258 dollars. I have been trying to get a refund for over a week and can not get anyone to return my calls or email

SCAM SCAM SCAM This place is an absolute scam and ripoff, made a reservation for a town of destination and when I arrived I had no reservation and hotel was totally booked. This company made me a reservation 30 Mike's away with same hotel chain without my permission and charged my card. They refused to refund my money!!! DO NOT USE THIS SITE!!!!