email went to junk mail at hotmail I have yet received an email confirmation!. Also, luckily I printed out this page even though there was no indication to do so. The printed version was just this page with all the misc stuff also. Reservation making procedure great. RECEIVED EMAIL BUT WENT TO JUNK MAIL. SORRY, DISREGARD PREVIOUS COMMENT

Made a reservation through getaroom.com Made a reservation through getaroom.com. When my grandson arrived at the hotel, he was denied a room because he did not have the credit card that the reservation was made with. Now getaroom.com is denying a refund because "the cancellation policy states that it is non-refundable". A reasonable person would assume that if the hotel denied the room, then the reservation was cancelled and should be refunded, regardless of the policy. I still don't have a refund 4 months later.

Deception Live in Canada, went to website of a Canadian hotel. Booked reservation and did not read the fine print on the checkout page. Received confirmation email from reservations.com with the rate in USD. After returning home, discovered USD14.99 "booking fee" on my credit card statement. Called reservations.com and told that booking fee is on the checkout page and could not be refunded, even though no mention of booking fee USD14.99 on the confirmation email. First, deception in disguising as hotel website, Second, deception in fine print booking fee. I shall hotel direct in future. Booking online is a minefield of EXTRA and HIDDEN charges. Hope this helps others avoid the extra costs/frustration I experienced.

Made us think we were talking directly … Made us think we were talking directly to hotel. Never mention their real name. Never received a confirmation to email we gave them. Over charged from regular hotel rate plus extra $15 on credit card. Never had a phone number to complain to until we received our credit card statement. What a joke. Real scammers. So sad for older people. Shame, shame.

Rip Off Rip Off! - I made reservations through them for a room for my daughter traveling across country. The room was disgusting & not clean (not this company's fault) and she went to another hotel. However, when I called for a refund the rep argued with me including telling me that I needed to get my refund from the hotel. HotelReservations charged me, they needed to refund me! After a long hold they finally refunded my hotel room but I've discovered that they kept there $15 fee. DO NOT DO BUSINESS WITH THIS COMPANY!