Angel or agent My familly was faced with the shocking news of a war breaking out in Israel. Having spoken to my son which was studying abroad, he expressed his fear and desire to return home. As he just turned 18, and was was never exposed to such horror, we tried everything to make this happen. Trying all types of routes to get a flight... none were possible. On Oct 8th, we got though ElAl consolidation number and spoke with an Angel, her name was Susan. With reassurance, kindness, patience she managed to find the most reasonable flight back. While faced with incessant questions and back and forth she stayed very patient and was available to answer every one of our concerns. She even check up throughout his journey. I was lucky to have fallen with such an amazing agent.

Very helpful customer service I wound up using this service via ITA Airlines. I needed to change my ITA flight and their number came up. The employee that helped me, Shine, was like a booking angel. Her customer service was superb. She was helpful, sweet to work with and an excellent problem solver. They offer better customer service than airlines and I would use them again.

Stuck in London lost passport… Stuck in London my passport maybe locked in a closed cafe and London BA offices closed for the night. Called BA in San Francisco and fell into the hands of Nicholas. After four hours on the phone Nicholas calmed me down issued a new ticket. Cafe opened found my passport and was even seated with my partner. Never would have happened without Nicholas’ skill and patience. Thank you, Nicholas

The company is a scam! The company is a scam!! They are not associated with whatever companies they pretend to be. My partner though she was calling SAS but I’ve been seeing many comments about them posing as a mediator for whatever company. It’s a scam. There is no doubt. Do not trust the positive reviews here, they barely even makes sense when you read them.

I have no words to express the great… I have no words to express the great and efficient service I received from your agent Rebecca. She’s extremely professional and accurate and above all very kind. She’s there to help every single individual with their travel needs. I wish you have more personal like your agent Rebecca. In fact that I was so pleased with the service, I am planning from now on all my flight plans with her. Thank you kindly Carlos J Carbonell.