Mostly easy Online booking was easy, then the parking and shuttle were mostly easy too. There was an issue with the kiosk that scanned our printed booking though and a lady waved us through as we were first parking. But then as we were leaving, the same issue was still present and the guy checking us out had to work rather hard to get the reservation read and sorted. He did though and we were still only charged the initial booking. Would have been nice to sort the issue at first though so it didn't take so much extra time.

***** Premium service @ Park Ride Fly USA ***** Lowest rates @ Philly int’nal and trust me when I say, I did my research. Lol. Transaction was seamless from the ease of reservation, shuttle, departure, arrival, pick-up and prompt return delivery of your own vehicle. It was running & waiting for us when the shuttle pulled in. They packed our luggage back in the car & we were out of there in less than 5 minutes. I kid you not!!. Theee quickest service I’ve ever received at a park/fly business.

I found it very frustrating that you… I found it very frustrating that you don’t get a copy of voucher emailed to you and have to know reservation number to retrieve it from the site. I cannot sign on because it keeps telling me password is incorrect and I never got temporary password when tried to reset. If I could just retrieve a receipt email instead of all the ones asking to do this survey you would of gotten a better survey.

Everyone was super helpful from arrival… Everyone was super helpful from arrival to leaving the lot. I had a ticket from a 3rd party reservation so the code wouldn't scan. A man was super helpful and kind and helped me get in the lot. When leaving, I had misplaced the code that he gave me and the woman checking me out was super helpful and kind as well. The drivers were also very positive and helpful. Thank you for helping a stressful day be less stressful.

Difficult to cancel a reservation. Customer service was not really available by phone. I needed to cancel my reservation. After some difficulty located the appropriate place on the webpage to do this, it said to call their customer service line. When i called, the recorded message said to send an email. I did, but have no indication yet that the reservation has been canceled.