Please help! I need the promised REFUND Please help!! I’m being told by Albus at DeluxeFlights that the publicly stated guarantee of “100% refundable” ticketing does not apply to my wife! Her reservation record locator is 647156. My wife purchased on March 13 a flight from ORD to KTM, and then from KTM to BKK, and then from BKK to PVG, for a total amount of $6,176.97. This trip was to attend a relative’s wedding in Nepal, and then proceed to Bangkok to visit her ailing 94 year old Mother; followed by a trip to Shanghai for business. Soon after ticketing, the wedding and planned reception in Nepal was cancelled because the groom’s grandmother just died. And the COVID infection rates rose dramatically in Shanghai, making it very difficult or impossible for Americans to travel there. As a result my wife cancelled the flights from Chicago to Kathmandu, Kathmandu to Bangkok, and Bangkok to Shanghai. This booking CONFIRMATION number is S8XX23, on 3/13. For travel ORD-KTM, KTM-BKK, and BKK-PVG. My wife called on 3/18 and cancelled these flights. She still has not received her refund. And the travel agent DeluxeFlights says nothing is refundable. And this is contrary to airline business practices during these days of pandemic. PLEASE HELP AND SEND HER THE $6,176.97 REFUND.

I booked business class flights… I booked business class flights overseas with Tony O for my 94 year old Mother and myself at a substantial savings over booking directly. All of the arrangements from wheels chairs to connections went off without a hitch. I normally do not write reviews but I got real nervous after looking at the reviews left by numerous travelers after I booked. Everything was perfect for us and we will be using Deluxe again for the savings and service.

Oh my Oh my - Alonso was awesome - many difficult aspects, on my side, affecting my over seas air travel requirements including multiple changes. Alonso was tight there all the way through - very responsive- very positive - could not have had a more positive experience- so well done - thank you

Smooth pleasant experience We booked air tickets with Sean from DeluxeFlights 3 times already. It was a smooth experience. Our tickets were confirmed by the airline within 1 hour after payment, I was able to check in and verify my trip online through airlines website (United). No problems. We hope to travel more in the future. Jyoti

Today is November 17th and still no… Today is November 17th and still no refund. This is fraud company please do not use them. IF THEY CAN TREAT A REGULAR CUSTOMER LIKE ME IN THIS MANNER , I WONDER HOW THEY ARE STILL IN BUSINESS.