Many calls. No help. I've been in dire need of help with my system for months and no one is willing to help. I've made numerous fruitless calls to the help center. I've tried explaining over and over again that the system isn't functioning properly and I keep getting the runaround from everyone. Renogy is more interested in keeping me quiet than assisting me with the issues I'm having with my unit.

Fast shipment, bad customer service The equipment looks great and was shipped well, arrived on time, but we can't seem to get ahold of anyone at customer service for technical questions. My husband has been trying all week, on hold for hours, has a case number and they haven't emailed or called back at all. He just has to keep calling to see if he can get through, and no far no luck. So we can't tell if this stuff works yet since he's still trying to get it hooked up.

Great solar panels Got panels fast and undamaged. They work great.

Happy Customer. Product direction were ok but not great. Had to watch some videos to learn how the equipment works and sets up. I am a first timer and able to handle and installing equipment. All the equipment works as intended and seems to be good quality. I would buy again and it system seems to working as intended. Blue Tooth app and usage a real plus to system.

Terrible customer service Got product quickly but it failed within two months of using it. Customer service is terrible said they would ship new item which I have never received and it has not been shipped! One month later