Brooke H
GBUse a different company! Vision solar will give you the run around after they get their money. I was told I would get a $250 check due to them no showing on the original installation date. I missed work to have the solar panels installed and nobody called to tell us they had an “emergency” that morning and weren't installing the solar (Nov 2022). I was told on the phone and via email that I would be compensated for missing work and having to reach out to the company to see where the installation crew was (BIG joke because that never happened) I suggest anyone getting Solar to do yourself a favor and not believe anything that these employees tell you. I had to call Dividen (the company who I financed the solar through) and explain how I will not start paying for the panels since they weren’t in my possession. Vision Solar paid for the first month while in the mean time- I had to reach out to the City to see if the company even sent any plans for the inspection and none were sent! The city had to contact them for us due to no response. PEC also had to reach out for interconnection as well due to no communication. It is now August 2023 and still no check. Ive been told by ******** who is the lead in customer experience that there still isn’t any update on when Ill be receiving my compensation due to the lack in communication last year. They’ll tell you it takes 10 weeks for a different department to approve the check (was made aware of that policy in January 2022) but all the sudden in August 2023 ******** said my pending credits werent even pending in the finical department? I have paid 28k for shotty customer service which goes to show they don’t deserve anyones money. Do yourself a favor and do not get Solar through this horrible company. Please let me know if you’d like the 100+ email chains of getting the run around with this company!!! They have blocked my email as of now so that alone shows the customer service that you pay for… scammers.
Alla
GBWanted to say huge Thank you Wanted to say huge Thank you to people who tried their best to make this Day happened, who always picked up the phone and guided us through. Cathy, Andrew and others (great company by the way) It was not easy, was not quick, 7 months from installation day, but when it's happened, when we finally could push the solar handle down and place whole house in the solar mode - feels super awesome !!! I hope it all goes smooth from now on, and we finally could save some dollars on natural energy of sun. Amen :)
Maria
GBJoseph was very friendly and very… Joseph was very friendly and very knowledgeable. Also clarified some false information we were told by a previous representative from another company. He did amazing and helped my family with savings not just in the long run but monthly as well. Highly recommend.
Harley Artressia
GBSmooth process! They did an incredible job with the installation start to finish! Bryce was not lying when he said it would happen fast. Installers were respectful and efficient. Happy to be solar and saving money!
John Wilson
ZAInitially a very poor experience Initially a very poor experience. Ins tallatioin took place the end of September 2022 and thereafter we heard nothing and not until late December after several queries from us did. we learn that Sarah was responsible for our case/project. We contacted her and she was great and got things moving. The Inspector was apparently on vacation until the New Year buy from then on everything seemed fine.Sarah was. very receptive and listened to our state of affairs. So far as we know all is now OK and very much thanks to Sarah's efforts on our behalf. John Wilson.