Dreadful customer service Dreadful customer service. Extended my warranty in retrospect but then refused to honour it. No repair service. Obviously they consider their products "disposable". Bought through Amazon UK, and fulfilled by jackery uk

I have bought a Jackery solar panel and batter - appalling customer service I have bought a Jackery battery and solar panel. The solar panel died within less than a year and is still under warranty. After contacting Jackery and providing all information and a video of the solar panel not charging the battery and the socket not working after some back and forth they emailed the UK supplier would get back! No UK phone number no email, no shipping label for the defect program, no offer for a refund. Very disappointing.

Great product, really poor support.... Here's the thing with Jackery - Great product but boy does their support network suck! If you pitch yourself as a premium product then that product is only as good as the support behind it, and in Jackery's case, that rubbish. Ive lost count at the number of emails I've sent them asking the same questions with no response. I've dug a little deeper and found other Jackery related emails, but those too were ignored. Jackery's customer service response is quite evident by the lack of it when you scroll down through our reviews. Get your finger out Jackery!!

Dishonest discount codes. What a shame that they have to be dishonest to get your interest. I went to the website today to buy a 1000 model and was met with the chance to have £150 off if I gave my details, which I did. Only to find out that it cant be used with any other offer and as its Black Friday and EVERYTHING is on offer the voucher is utterly worthless and just a scam to get my details. The rest of the reviews on here should be enough to make you look elsewhere. I will now by from ecoflow or Anger. Thank you Jackery for making it so obvious that you cant be trusted!!!!!!

I've had a good experience with Jackery… I've had a good experience with Jackery so I thought I'd leave a positive review. My Jackery has had no problems or issues, and the customer service has been great. My relative unfortunately didn't open their Jackery for months after buying it since they didn't need it right away. When they did, we found that the main power cord was missing. I emailed them and they replied right away to get one out to us without any trouble. I was very happy with that, I think they're a good company.