customer support is very bad. customer support is very bad. just as good as having none. will never buy again

Purchasing through the website is easy… Purchasing through the website is easy and very effective. Simrad should get 5 stars for that. Unfortunately tech support is hard to reach, and although they are very kind and serious, don’t expect a follow up to a problem left unresolved. Great products, but not easy to use, and support needs more staffing.

I upgraded to the 3S shortly after this… I upgraded to the 3S shortly after this version hit the market. Big mistake! I called Simrad every week, multiple times a week, for about three months. They don't answer or call back when they say they are going to. The equipment will not update and I constantly get a message stating I need to update. With guidance from Simrad, I have reset my system multiple times and still without resolve. If I didn't have about 15K into the system, I would gladly change it out for Garmin. I will never buy Simrad again. They have horrible customer service, they are dishonest and will say anything to get a customer off the phone.

Weak MFD, multi function display buy different. Thousands of dollars down in the drink, for the lack of replacement tri-cable for their weather radar interface. Spent hours on the phone, gave serial numbers, I now think they were just full of sh*# and my nss evo2 is garbage. All because current cable has damage. Hours with tech support, escalated and told I need to buy new system for wm-4 equipment according to Supervisor! Nope, I will choose another brand as this not supporting replacement parts is a terrible excuse for customer service, sharing with marina accounts. One generation later product and no support? WEAK

Wow what service Wow What a service . I bought a Mfd just before lockdown then never fitted it and put it in a cupboard .recently got it out to install in the boat but unfortunately the software needed updating and the chart code wouldn’t load. Knowing the warranty had expired I contacted simrad who happily took the unit back updated the software and checked the maps were now loading correctly . They then returned the unit back to me at no cost to me .I sent it Monday and had it back by Wednesday I offered to pay even if it was just for the postage but they were adamant there was no charge . I couldn’t be happier with this sort of service so a big thank you to Simrad.