customer support is very bad. customer support is very bad. just as good as having none. will never buy again

UPDATE To: I ordered an accessory 24 Feb 2023 UPDATE: I'm revising my review. The company responded to my correspondence quickly - apparently there was a glitch in the finance system. My order was processed extremely quick and shipment arrive in less than 48 hours! There was no fault with the company. I ordered an accessory 24 Feb 2023 - as of today I have not received any response from Simrad concerning my order. The order is a simple power cord - nothing large. No response from any company is a no-go!

The NS EVO2.. The NS EVO2... Do you know Simrad wilfully and knowingly continued to sell these units well after they started receiving complaints about the touch screen? No, neither did we until the fault appeared after the warranty period expired. Their offer when we did a 'please explain' was a " remanufactured" unit (2nd hand rebuilt) with no warranty and half price. Found proof that they knew the screens fail at leased a year before we bought ours. How can you trust an organisation that considers that acceptable business practice? The transducer also has started to deliminate! Doesnt end there. The IS20 anemometer display could never be calibrated with the EVO2. Wind direction always off. Simrad? NEVER AGAIN.

Simrad cruise 7 arrived 2 days after I… Simrad cruise 7 arrived 2 days after I placed the order. Well boxed and in good condition. Nice simple unit, easy install. Bright screen and user friendly controls. No nmea or radar inputs but why have those options if you’re not going to use them, which the majority of recreational boaters won’t. GPS works well and the pre loaded c maps offer decent charts and shows the depth as well. Hard to beat the price too.

Weak MFD, multi function display buy different. Thousands of dollars down in the drink, for the lack of replacement tri-cable for their weather radar interface. Spent hours on the phone, gave serial numbers, I now think they were just full of sh*# and my nss evo2 is garbage. All because current cable has damage. Hours with tech support, escalated and told I need to buy new system for wm-4 equipment according to Supervisor! Nope, I will choose another brand as this not supporting replacement parts is a terrible excuse for customer service, sharing with marina accounts. One generation later product and no support? WEAK