Efficient and Courteous Employees were professional and courteous. Drop-off and pick-up were very swift. Pre-paying/reserving made our whole experience much nicer and when in Times Square again, we will definitely park here again.

Reserved online with credit card and had to pay cash at site I reserved a space online the night before and used my credit card. All appeared to be okay, and I was provided with an electronic copy for presentation at the site. When we got to the site the attendant indicated that the credit card was not working, and our reservation was likely not accepted. We were forced to pay cash on the spot for a space I believed I had already reserved.

Except for the traffic getting here, great garage Except for the traffic getting here, this garage is ideally located to the theater district. I had to take my 86 year old mom here, and it was easy to walk to the theater. the attendents are quick and their elevator system seems way more advanced than old fashion ramps, and less likely to damage your cars bumpers.

The lot was understaffed The lot was understaffed, so it took a long time to leave the car and even longer to retrieve the car. And the cars were parked so close at the attendant had to go in and out through the window. Not really how I like my car to be used.

I do not understand Icon Parking I do not understand Icon Parking. The attendants were polite and ready to service us. We have been parking the same car over the years with this company. This last week, we parked at this location for the first time. As usual, I pre-paid. When we went to retrieve our car, we were charged an extra $12.00 without warning and told that our car was oversized. As I said, we have been parking the same car over the years and have never been told that before. When I got home, I looked at the reservation I made and checked the website's link to determine whether our car was oversized or not. It was not. I am so tired of being told one reason or another about why we have extra charges when we pick our car after parking with Icon.