UPDATE YOUR INSTRUCTIONS TO CUSTOMER The first half of the parking went well - an email giving directions to the lot and how to proceed. However, retrieving the car? Nada by way of directions. Dealing with the rain while failing at every turn to navigate intuitively lead to hunting down help in the lobby. After bouncing around to a few people, one helpful employee shed light on the process - the need to buttonhole someone to verify your ID, reservation and validate your card. 45 min later, I was finally on my way home. UPDATE YOUR INSTRUCTIONS TO CUSTOMER

First time user As a first time user, I was uncertain how smoothly this process would work. Super thrilled with every step of it, especially the saving money part. Everyone at the hotel where I parked was friendly and professional. Next time, next year, I'm in DC I'll use this service again.

Great experience Using the site was very easy and convenient, prices were significantly lower than finding parking ourselves or at the airport. Shuttle was timely and clean. Made for a hassle free beginning and end to our trip.

Making reservations for parking was… Making reservations for parking was fast and simple

No customer service No one responds to questions through email. I've sent 3-4 questions on what would happen if we arrive at the parking location late but not getting an answer. I don't want to call as it would be long distance. So frustrating. Will have to cancel if no response by morning for fear of loosing our money. *Edit, I have finally received a response through using this site and appreciate it. I have changed my review to reflect that and if all goes well, I will not need to change the review again. The site was easy to navigate, okay price, but do recommend customer service/enquiries are responded to in a more timely fashion. Thank you.