Smart Start, Inc.

Grapevine, TX, United States
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4.75
Based on 20 Reviews

5

90.00%

4

5.00%

3

0.00%

2

0.00%

1

5.00%
About Smart Start, Inc.

Smart Start is a privately held company based in Grapevine, TX. It began serving clients on December 1st, 1992. In the years since, it has built a reputation as the leader in alcohol monitoring technology. Smart Start focuses on ignition interlock technologies for vehicles as well as portable alcohol monitoring devices. The company has built one of the largest, most successful programs worldwide. To date Smart Start has served over a million clients and prevented over 6.5 million illegal vehicle starts. In addition, we have provided over 506 million safe starts since 1992. In 2008, Smart Start entered the global market developing a distribution system and representation in 19 countries outside of the U.S. Going forward, the company plans to continue to expand both its international presence as well as its product offerings. The quality of Smart Start devices, their ease of operation, access to over 1000 service centers and a 24/7 bilingual Customer Care Center makes Smart Start the vendor of choice for both clients and monitors. Smart Start's commitment to state of the art technology and best of class service has established themselves as the industry leader.

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Francisco J
GB

Leslie Carrasquillo was FABULOUS Leslie Carrasquillo was FABULOUS! She made an otherwise awkward situation that people do not want to deal with very pleasant.

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Eric S
GB

Must be considered for next level/promotion opportunities. How Laurie spoke and provided all answers to my potential questions was refreshingly pleasant to speak with a customer service again. It’s people and attitudes like hers that keep business moving forward. She should be considered for next level management opportunities as her people skill and ability to make an unpleasant call to install a device become pleasant. I hire and fire people all the time and you’re sitting on a winner here.

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Ana Corona
GB

This is by far the worst customer… This is by far the worst customer experience I have ever had . You can never talk to a real person . It takes hours of your day to resolve the smallest issue . They have obvious technical issues with their equipment. They force you to pay fees without having proof of probable cause . I hope some one who needs this service and is definitely paying a high price for such services , look elsewhere .

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Cody
GB

They were very polite and understanding… They were very polite and understanding that this is my first time and it’s all confusing too me

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Sheila Stelzer
GB

Highly recommend The associate I talked to was very professional and knowledgeable about the product. She set up the appointment and reviewed all the information needed to complete the reservation. Overall, she was very helpful and great at her job.

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