Quick and easy service and safe driver -

Great experience Great experience. Alusaine was helpful securing the right size vehicle as our guest list grew, and answered all of our questions quickly. Gave us a lot of confidence. The vehicle was perfect, and our driver, Li, was super friendly and accommodating. This was second time we used Metropolitan Shuttle. Very pleased.

Excellent service Excellent service! Metropolitan Shuttle representative Al was patient, helpful and accessible. I worked with Metropolitan Shuttle for a bus for our staff appreciation event. It was an excellent experience, Al worked with us even to wire (the same day). Al ensured we had a bus and driver. He provided detailed instructions about pickup and drop-off location for our event on Dec. 2nd. The driver Jackie was excellent, he arrived 30 minutes early and waited for our staff to arrive. Many thanks Al, Jackie and the Metropolitan Shuttle team.

We booked Metropolitan Shuttle for a…IMTS 2022 We booked Metropolitan Shuttle for a week for the IMTS 2022 trade show in Chicago, what a nightmare for our guests, late to pick up both at hotel and McCormick place. Drivers didn't know where to go. You would think that the drivers would be familiar with such major locations and how traffic is in the city of Chicago. We will not use or recommend this service to anyone needing such services, I've sent two emails to the sales rep and as of today no reply. Does anyone think this is good customer service?

Left Stranded This company left 30 children and 5 adults stranded in Forrest Falls at Winter Church Camp. The driver never showed up for pick up, apparently sent a picture of a random road to their dispatch, and never returned any of my calls. When I called the emergency after-hours line, none of the emergency dispatchers could be reached. I spent three hours on the phone trying to find out what was going on. We ended up finding another transportation company that came out, picked them all up, and brought them home safely. Zero communication from my trip coordinator Elena Tarasova, and zero communication from the driver Cash, other than a text at 12:34 pm that read "road blocked, call my company" and then multiple vulgar texts after 7 pm which I ended up blocking. Even though the Camp itself, the California Highway Patrol, and the other transportation company had no issue getting them back home safely. Do not use this company. Irresponsible and they put people at risk.