Good Easy ordering process. Able to get it taken care of on the phone right away no callbacks or inconveniences. Five week turnaround is a little bit long for my engine, but if it doesn’t go much past that it shouldn’t be too bad. Also, some immediate email notifications would be nice, so that I know my payment has been received and the Ball is rolling on getting the engine delivered. I also think you should have a little bit more than a 15 day turnaround for the core charge.

Purchased a POWERTRAIn IS-500 and the… Purchased a POWERTRAIn IS-500 and the belt got worn out so I contacted POWERTRAIN. been 10 days of promises that someone will contact me regarding the cost, none of them knows their products, they even asked me to pull it apart and take a photo of the belt serial number, I did that and I get a reply "Hi Yoparata, We 400j Dis you want to try? Kind Regards, Melinda Customer Support " do yourselves a favour and stay away from any PowerTrain products as their support is Minus 10 for rating and I wish I could rate them like this here instead of 1

After a month of contemplating After a month of contemplating being skeptical about ordering an engine online, I finally did. It was a great decision. Customer service was quick to respond to all of my questions and concerns. And scheduling a core pick up simple and easy. I'm just finishing my break in process and my 2010 GMC SIERRA is running better than before. Thanks POWERTRAIN.

If you are in need of a transmission… Not enough stars! If you are in need of a transmission, save yourself alot of time and aggravation, and just call Powertrain first. Ask for Miss Dee as she is amazing, knowledgeable and super personable. She listened to what I had to say, understood my situation, and simply took over from there. She gave me options, and had everything set up in no time. (She really does need her own set of stars for rating!) Compared to other places I had called, Powertrain has very competitive prices, excellent shipping and core return - which takes a lot of the stress out of an otherwise grueling situation. I would definitely recommend calling Powertrain. 😊

STAY AWAY! WARRANTY IS A SHAM, Customer service is POOR! I purchased a rebuilt engine from them, The rear main seal failed within 500 mi they wouldn't cover the complete repair cost for labor which cost me an additional 100% labor. Their product was mediocre and their customer service is terrible. Support your product with a quality warranty and customer service or your warranty means nothing. Your product is inferior if it's failing in the break in period. Stay away! No supervisors to speak with, no attempt at making it right!