Terrible experience Terrible experience. They say that the inspection will be done with in 2 business days and the report pays that evening. My inspection was done in 1 business day and 3 days later I'm still waiting on the report. Customer service gives the same bull answer but nothing changes.

The investigator did not state that the car was missing seatbelts. The investigator failed to mention that the car was missing seatbelts, and the seller did not disclose this information, either, along with other little details that would have impacted the sale. Consequently, my car did not pass the State of KY inspection because all the necessary safety equipment needed to be fixed. I have decided to never do business with this organization again.

I purchased a pre-purchase inspection… I purchased a pre-purchase inspection for $219.99 for a used car on 3/23/24 through Lemon Squad. Their website listed someone coming to look at the car on 3/23/24, almost immediately after I set up the appointment. It then was changed to 3/25/24 at 11:45AM at the car dealership. My salesperson called me multiple times on 3/25/24 because no one from Lemon Squad called the dealership nor showed up to complete the service. I called Lemon Squad to discuss and their response was placing my order on hold until I found another car for them to inspect. I stated they missed two appointments and I just wanted a refund. They stated my order/money would have to stay in an on hold status for 90 days at which time I could request a refund. They stated this language was in their terms and conditions which I didn’t read anywhere. I want a refund because services were never rendered. Update: On 4/16 I got an update they went to the dealership and the car sold and they couldn’t complete the inspection. Of course the car was sold, I took it to a a local mechanic who completed a PPI and I bought the car. I called Lemon Squad to explain and they stated sorry no refund because their rep came out and no car was available. Lemon Squad is the true lemon.

Lemon Squad is a Lemon Lemon Squad is a Lemon! It's a complete scam. They claim to have A+ rating with the BBB on their Google ads, however they are not even accredited by the BBB. Look it up! They did not show up to their appointment with the seller, however their website claims the inspection was underway. 3 days later still waiting for the inspection to be completed. Their policy is NO REFUNDS, so BEWARE!

A bunch of liars and no one from the… A bunch of liars and no one from the USA seems to work with this company. They said they would be there for my huge fee (including $45.00 additional long distance fee) on Monday, I was thrilled. I called to verify a few times on Monday because that timing was important to our plane trip tickets to go pick up the car. Then at 2 am on Tuesday morning, news that the inspector left a message with the dealership and never heard back. The dealership scoured all messages and there was not a message. Giving the inspector the benefit of the doubt, I asked Jay the rep what to do. Jay contacted him (the inspector right then at 9 am CT and then at noon CT and couldn't reach him) I asked for the inspector's number, "no, not allowed" even though I PAID over $250 USD and they couldn't reach him. Then Jay suggested that I send an email with my concerns and nobody responded from there either. They don't care about their customers or their staff.