Fast shipping and quality product Fast shipping and quality product. Plus the video on their website explained exactly what I needed to do to use the wheel spacers. Great customer experience. Will definitely be doing business with IPD again.

I ordered some parts for my IPD… I ordered some parts for my IPD received them very quickly. One part was defective and they shipped another part immediately when I notified them very happy with the service and will be ordering more parts.

Smashed package IPDUSA's web store is very well designed. It is easy to use, easy to find parts for your car, and it also makes it easy to choose between similar/equivalent parts. I've never seen anything that good. You did a really good job on the user experience of your e-commerce interaction. However, some problem happened at your logistics process. I don't know if it was your fault or not, but on its way to Hawthorne/California my package had a big smash on its side, which ended smashing the products inside it. The cabin filter which is big and a bit more fragile ended up with wrinkles on it, caused by the external force applied to its packaging. Hopefully those wrinkles won't affect the filter behavior. However I would never buy anything in this state, if I had the chance to choose. The oil filter package was also smashed, but since this type of filter is more rigid, it didn't cause any other damage.

Great value, great service, and trusted! The online and phone reps are easy to reach and very helpful when adding to an order I already placed. They were kind enough to credit me on future orders if something was missed on a previous order. I always try to order anything I need for my Volvo with FCP.

They sell used parts. They sell used parts. Ordered a new MAF sensor for my Volvo and the tamper seal was already broken on it and it looked like it had been at the very least taken out of the box and then just hurled back in it with the wax paper shoved in on top of it rather than being re-wrapped. It's against the law for them to sell an electrical item with that seal broken. Their excuse was: those seals break easily. Really? How, exactly? The box was inside another box. The only way that seal is broken is for someone to intentionally break it. Either they did it or some other customer did and they simply threw it back in the box and sold it to me illegally.