I ordered some parts for my IPD… I ordered some parts for my IPD received them very quickly. One part was defective and they shipped another part immediately when I notified them very happy with the service and will be ordering more parts.

Love IPD; great selection and pricing, but their website could use some fine tuning ... Although I find the IPD website poorly constructed, if you dig you can usually find what you want, and usually for a great price. Plus, they regularly give the option between OEM Volvo or aftermarket, and it's nice to have a choice. Hint: Always go OEM! Good company.

I had no issues with this last order I had no issues with this last order. I use to love Ipd. But I think the new owner is trying to run it like all other parts stores. I loved IPD in the past because they were more specialized in volvos, they had more aftermarket performance parts available, than any one, They carried more unique, aftermarket performance parts for our older volvos and stocket more parts. This last order I placed I had no issues with, but in the past year almost every order had some issue with long wait times because parts were not in stock. Which started me drifting away from IPD. The guy running the place has the same mentality as every one else , keep minimal stock on hand to save money, order as necessary.

Product Reviews On your site I reviewed a crankshaft pulley I had a little trouble with. You did not post the review. Perhaps someone else had made a similar review previously and you didn’t post it? That would’ve saved me a great deal of effort. Perhaps someone else is thinking about buying this same product and will be unaware of the issues because they can’t see MY review? I gave it 4 stars, it’s not like I was bashing the pulley. I’m pretty disappointed about this. I’ve heard other say you don’t post even slightly negative reviews of your products but, I didn’t believe them. Was I wrong?

A Comparison of Parts Distributors and Shipping This month I made two large parts purchases, one from IPD, the other from Rock Auto. (Important info I live in Canada) The IPD delivery came very quickly even without the extra shipping options chosen. Quicker than I thought because when I received a call at 12:40 at night saying UPS needs $60.00 in duty fees to be paid before morning delivery I was bittersweet enthused. Cheerful that my parts were here quick, but peeved that once again I am dinged hard on fees. In comparison with my Rock Auto order where my similar value order came in 3 separate deliveries and yet I was charged nothing for duties/brokerage fees. Perhaps IPD should look at their shipping process. I do still very much appreciate the service they provide for keeping our old iron on the road.