So my battery died because I live in… So my battery died because I live in Arizona and that happens often here and I got locked out of my device and they charged me $40 to unlock it. The guy at the counter tells me if I call customer service and sent them a receipt for the replacement battery they will credit my account. So today I called and spoke with Angela who was very condescending and informed me it’s my responsibility to make sure my battery is in good working order. I didn’t know Angela was a mechanic wow! I’m paying these people for a service which other companies provide. So I don’t understand why I’m being treated with such disrespect

Tawana w/Quick Start is amazing she at… Tawana w/Quick Start is amazing she at first helped me with information months back. Then yesterday I reached back out to her and she took the time to help me again and get me what I wanted price wise and location wise!! Tawana made feel like family I enjoyed her customer service and personality once again thank you Tawana!!!!!!

North phx location jeff & chris have… North phx location jeff & chris have truly made all the difference in my world of breathalyzer and when i was down and felt like nothing could go right or i was doomed they made extra effort and worked with me when i didnt think i had anyone and made me really believe that Monotech really is a company that cares not just a Huge conglomerate that can not do anything or work with you. If you choose quick start choose this office! I halfway like people again because of them , thank you guys your kindness and Humility shows & is truly refreshing! -Trevin

The staff here is amazing! The staff here is amazing. They really go over and beyond to walk you through this whole process and understand that life happens. I'm extremely grateful that I chose to go with this company. Their compassion alone says enough! My best advice is don't drink and drive but if you happen to find yourself in this situation I can't recommend this company enough!

Low quality customer service Being locked out 2.5 days after install in 100+ degree weather and having to speak to someone who was less than empathetic about having my children in the vehicle while stranded due to a device violation that wasn't caused by me is the reason for the low rating. The device is there to prevent someone from breaking the law, not malfunction, inconvenience and potentially cause a heatstroke while waiting on a override code from someone who doesn't care if you start your vehicle or not. Why charge so much for equipment that doesn't work or isn't compatible with newer vehicles? Why blame the paying customer and assume it's something the customer did?