I am just trying to get a release form… I am just trying to get a release form that shows I had an interlock device for 2 years and taken off. I didn't know it would be impossible. I can't get my license until getting this information. Only one that has it I can't get it from. *(Update)---- This review is specifically for Scarlett who called me not only once but twice right away. She is humanized this whole situation. The company had a merge. I am assuming she is part of the new merge. Solely based on her professionalism and immediate response to resolve this situation after being at the end of my rope

Claudia Claudia. She's the best. She helped me out during my crisis!! She literally saved my life. I love her. She's so kind, understanding, patient, sweet, and very professional. You can't get anyone better!!! Thank you Claudia!!!

So my battery died because I live in… So my battery died because I live in Arizona and that happens often here and I got locked out of my device and they charged me $40 to unlock it. The guy at the counter tells me if I call customer service and sent them a receipt for the replacement battery they will credit my account. So today I called and spoke with Angela who was very condescending and informed me it’s my responsibility to make sure my battery is in good working order. I didn’t know Angela was a mechanic wow! I’m paying these people for a service which other companies provide. So I don’t understand why I’m being treated with such disrespect

Come over to West PHX Interlock The West PHX location of QuickStart is pretty amazing! This team is easy and they take good care of the members. Even without an appointment they always squeeze me in, especially when I have issues (which happens). It pays to have the insurance plan because my device broke and they have replaced it for free. I would definitely recommend anyone who needs to get an Ignition Interlock Device to come here. Se habla español. ;)

Low quality customer service Being locked out 2.5 days after install in 100+ degree weather and having to speak to someone who was less than empathetic about having my children in the vehicle while stranded due to a device violation that wasn't caused by me is the reason for the low rating. The device is there to prevent someone from breaking the law, not malfunction, inconvenience and potentially cause a heatstroke while waiting on a override code from someone who doesn't care if you start your vehicle or not. Why charge so much for equipment that doesn't work or isn't compatible with newer vehicles? Why blame the paying customer and assume it's something the customer did?