So my battery died because I live in… So my battery died because I live in Arizona and that happens often here and I got locked out of my device and they charged me $40 to unlock it. The guy at the counter tells me if I call customer service and sent them a receipt for the replacement battery they will credit my account. So today I called and spoke with Angela who was very condescending and informed me it’s my responsibility to make sure my battery is in good working order. I didn’t know Angela was a mechanic wow! I’m paying these people for a service which other companies provide. So I don’t understand why I’m being treated with such disrespect

There was a lot of confusion about… There was a lot of confusion about pricing between QuickStart and the actual place that installed the gadget. On the phone with quick start customer service rep helped me to understand a lot. However numbers were different between the two. Also, quick start says to get the gadget recalibrated every 3 months but their 3rd party install partners are saying every month. I will say that every time I called the Quick start they answered and were very nice, knew who I was, and did their best! If quick start and their 3rd party partners were on the same page things would have been smoother with no problems at all.

I went for the install! I went for the install at the Chsndler location both technician and front desk gentleman’s were very helpful. Explain the process in detail got the installation process and educational guide. They answered all my questions I had. Only problem was the customer service person gave me the wrong $amount that I should be paying so that was unexpected. Otherwise Everything else is good so far on my visit.

Come over to West PHX Interlock The West PHX location of QuickStart is pretty amazing! This team is easy and they take good care of the members. Even without an appointment they always squeeze me in, especially when I have issues (which happens). It pays to have the insurance plan because my device broke and they have replaced it for free. I would definitely recommend anyone who needs to get an Ignition Interlock Device to come here. Se habla español. ;)

Bernadette Clements was totally… Bernadette Clements was totally helpful! Some of the other customer reps were very misleading or just plain unhelpful. Bernadette had a very clear speaking voice and seemed she knew exactly what i needed. She would make a great teacher for some of the other customer reps. Also a shout out to the Scottsdale Team @ Kerry's Airpark Auto Service. they were fast, efficient, and most helpful