Wrong Parts Twice Ordered a turbo for a Ford focus and was sent a turbo that was completely different from the one in the catalog. When I contacted them I was told that they would send me another one but I would have to pay a fee to get it expedited. When I asked why I had to pay a fee for their error I was rudely told that they were doing me a favor by reducing my shipping fees. When the second turbo arrived it again was wrong and they told me that they have a catalog issue and cannot process my order. I lost a customer due to this and this is very poor customer service.

was able to save money ordering… was able to save money ordering turbocharged turbocharger on-line myself. Web site easy to use, part was delivered the next day- came with warranty. Our mechanic was able to repair the original part, so return was easy to Turbocharger Pros for a part never installed. Would definitely check their site and inventory available if needed.

My first experience with Turbocharger… My first experience with Turbocharger Pros. I just finished the installation. All is well. Order entry, site ease of use, and delivery were all excellent. I would recommend them, and if I would use them again if I have a need.

Turbo got here quickly Turbo got here quickly, was the correct part. Very fast service, included prepaid return label for the core. No hassles at all with installation, all gaskets, banjo washers etc were included. Thank you

Sold me a bad turbocharger Sold me a bad turbocharger. They were fine with an exchange (No chance I'll be doing that!) or a refund. However, now I'm stuck with a labor charge for a turbocharger that's no good and possibly caused more damage. They said they don't cover labor but they'll sell you a bad part. Go figure. I'd like to say I'll never buy another turbocharger from them again but what's the chances that I'll ever need one again anyways. So my only recourse is to warn others. Very expensive lesson learned!!