Highly fraudulent stay away Highly fraudulent. I signed up in February. Stated we have 30 days to get a full refund. I called multiple times and even texted a guy named Erik or Jay. He will lie about his name. Never received a refund until the 30th day which they charged me again under a different company billing name called WALCO. Only after I called AGAIN I finally got the initial refund. But guess what I never got refunded the second charge made a month later under WALCO. I then get charged AGAIN in April. When calling to speak with Erik he lied and said his name was Jay like a coward. Then tried making up a whole story as to why it wasn’t cancelled. Then threatened me to not refund me because I left them a 1 star review. I have this call recorded on my phone. “You’ll have to fight for your money I’m not helping you out.” Childish business tactics. The best part is when I initially called back in February to cancel his exact words were “it’s only $137 if you want to cancel go ahead and cancel we aren’t concern about it.” Apparently they are. Stay far away from this company.

Micheal was super helpful Micheal was super helpful, and Jeff in billing was great, great company doing good things

Great experience with Empire! I had to take my car in to Audi to have engine mounts replaced that were found to be failing during a routine service. They were covered under extended warranty I purchased, minus deductible, sales tax, and diagnostics. The process went smoothly and the Empire team was easy to work with.

I purchased this plan over 3 years ago… I purchased this plan over 3 years ago and I never had to use the service until this week. All I had to do was drop my car off to the dealer I gave them my warranty card and that’s it. I received a call literally 2 hours I dropped my car off and I was notified that it was approved by empire. That following day I picked my vehicle up from the service department. Exceptional service!!

I deal with Eric and he’s awesome I deal with Eric and he’s awesome. Always on top of everything, and doesn’t stop until the whole thing gets resolved. Very easy to talk to and understanding as well. Have multiple cars covered with them and it’s always been a pleasant result.