No communication notifying me of issues. Wow what can I say. I bought a tonneau cover for my 22 Ford Maverick company car. I actually went against everybody's recommendations and went with truck2go. The website says usually ships in two to three days in stock. The next day I got a shipping number (tracking) but then nothing happened. I waited several days made a couple of phone calls and still no information at all. I then sent an email and I got a response that says we're sorry your item is on backorder and we will ship it next week. At this point we will be going on two weeks since I purchased my item with no information or emails from the company. I am completely dissatisfied but of course they can send me a coupon after for $75 off my next order if I order within a couple of days, how ironic. Two other divisions purchased for tonneau covers from another reseller and receive them within 3 days and they are in business with their truck on the road. Due to this lack of communication and my bad decision and purchasing from truck to go our company car sits unable to be put into the field while waiting for any information from truck2go. I guess I will wait to see when I receive my tonneau cover and readjust my review if necessary.

The worst possible customer service… The worst possible customer service I’ve ever experienced. I placed an order on May 23 for a rack and retractable cover for my Ford Superduty. Come June 6th there is still no shipping information, so I email them for status and get a reply that they will “get back with me shortly,” then nothing. I then try to call, chat, and email and get no replies at all. It is now June 9 and there are now three shipments listed with one label created, but nothing picked up by UPS, and two shipments with no estimated delivery dates. I certainly don’t want partial shipments which can’t be installed until they decide to send the remaining parts later, possibly much later. I am cancelling my order and disputing this purchase through my credit card. Be warned, you will never hear back from them by any of their phone, email, or chat venues. And that’s just for order status; imagine if there was a problem. Irony is that maybe they will respond to this to appear approachable—don’t be fooled!

I made my purchase 13 days ago I’m… I made my purchase 13 days ago I’m unable to track my order I’ve called the company twice no one answers the phone, I left a message each time to get an update and no one responds. I am very disappointed I am very disappointed with this company at this point.

Super helpful company Super helpful company. Bought a Ram that already had their ez retractable tonneau on it installed by previous owner. There was a big gap between the cover and the tailgate. The original installer had installed incorrectly. I contacted them, they provided me the correct parts to fix the issue and support to install it. Would definitely do business with them again.

Have a few questions + want shipping… Have a few questions + want shipping cost. Can not get anyone on phone mailbox full 2 days in row. Emailed no reply. Really interested in cap with no response that will be determining factor.