The customer experience from start to… The customer experience from start to finish was phenomenal.

This company is not trustworthy This company is not trustworthy. They owe us money for a trip we did for them in Philadelphia. I am a local limo service. Trip ID- 57674

Great service Great experience with empire limousine … The care and the service provided by empire limousine was amazing 🤩 Thankyou …..

We were promised bottomless champagne… We were promised bottomless champagne but inly to get 2 bottles of which one of them was given to us after we asked and driver had it in the front sit. We were promised birthday banners and red carpet for photo shoot,but the driver said because it was raining and also that the carpet was dirty therefore we shouldn't bother.Very disappointed with this,as my highlight for the whole booking was the red carpet and shoot.

Service has declined over the years Service has declined over the years, but the prices have gone up. I use this company every year for the last three years to transport friends/colleagues to a holiday dinner. First year, van had no heat. Second year was great. This year was a disaster. The driver couldn't see well. The built-in GPS was not working properly and I had to use my phone GPS to guide driver to the destination. I couldn't spent time with friends talking, as I was stressed out with the navigation and making sure the driver heard me (he couldn't hear very well). Return trip was great. But the prices aren't explained clearly and there's an additional charge on my card that I am waiting to get clarification on. It's a hit or miss with this company.