First time in New York We booked online from Australia and the booking process was smooth, confirmation came back quickly. Our Driver was waiting for us when we got through baggage collection and the Vehicle was excellent, Well maintained, very clean and our driver was very friendly. We had lots of questions about NYC on our drive in to our hotel and he very kindly answered everything for us. We had the same experience on our return back to JFK. The only negative is that although you are given a base price there are lots of taxes and extras that then become the final price. We found it was approx 40% more that the base price we were quoted. However the limo service beats having to get a shuttle and stop at every hotel on the way to your hotel which can take 2-3 hours. I will definately use NY City Limo again.

Very Dissapointed! Contacted the compaany for my wife and kids from Afghanistan. Was promised the driver would 1) be there on time, 2) identify himself at the gate, 3) and deliver flowers seperately (which i paid for) to my daughter and wife. NONE of that occurred. The driver was also late picking them up from the hotel the morning of departure. I will NEVER use this company again and communicate this to all I know traveling to NY and considering limo service.

This is very reliable company. Best in NYC!! Whenever guests arrive at any of the NY airports we always arrange a limo from NY City Limo to meet them at the terminal. The car and driver are there for the duration. We have heard only praise for the service and would be happy to give our recommendation.

Not impressed I booked the limo for my 21st birthday and was disappointed with my driver. He was impatient and seemed to be annoyed with us. We were told we would have champagne in the car but that was not true and the "top shelf" vodka was anything but top shelf. Very disappointing.

The incompetence of a driver caused a 45 minute delay of my daughter's wedding and the ability to take photos. I had booked a number of vehicles for a wedding on October 12. All the vehicles arrived on time to pick up guests at the hotel and transport them to the wedding venue. One driver of the vehicle transporting the bride's grandmother got lost. (There were major traffic issues that involved the closing of the Brooklyn Bridge that day but every other vehicle arrived on time).He refused to respond to passenger attempts to offer guidance using personal GPS and arrived 45 minutes late at the wedding venue in New York City. Since it was a late afternoon wedding in October, we lost the outdoor light for the photography. It is important to note that the venue was specifically booked because of its outdoor grounds, The cocktail hour at the reception was cut short by the same amount of time. In essence we lost about 20% of our booked time at the venue -roughly $4,000 dollars. Passengers indicated that when the driver of the vehicle got out, an beer bottle fell to the ground. When I called NY City Limo on Monday they indicated that they would explore what happened and advise me. They never responded.