JUST DON'T LET THEM WASTE YOUR TIME I completed my order online, and they charged me the additional cost for the extra warranty on the tires. When I tried to call and ask them to reimburse me what they overcharged me, they said I would have to drive in with my credit card and do it person. When I said no, that wasn't going to happen after three times of saying no, they found me a manager and he reimbursed me for the amount they overcharged my card, over the phone. Not only that, I had asked them to replace the two bad tires on my girlfriend's vehicle and I have a strong feeling that they replaced one of the good ones and left the bad one on there. Because when my girlfriend got home one of the tires was really low on air. So I don't know what happened. I had two bad now I have a third. I have to make a trip back to inspect the two they took off. AVOID THEM!

appointments have become irrelevant Been using Discount Tire in Phoenix for >20 years. They no longer book early appointments, booking starts later in morning. Therefore, people waiting for free things or fixing things get in first. When we made an appointment, was told time it would be done. Wife and I went shopping across street, returned 45 minutes later. Car was no in stall yet. They were 45' to 1 hour behind at 9:15. How can that be? The reason: they do not honor appointments in the two South Phoenix locations. They say they do, being an hour behind is not honoring an appointment.

Highly recommend Discount Tire Highly recommend Discount Tire. You may pay a little more, but it is worth piece of mind when you travel to know they stand behind their work.

You Can Get A Solid Deal Here, But Watch Out... I buy all my tires here, so I am VERY familiar with Discount Tire. Their after-the-sale services like rebalancing, rotation, and flat fixing are all free. Even including about $25 per tire of made-up fees, they compete very well on price against anyone. However, they're very annoying about trying to upsell you things you don't need. I always skip the optional extended warranty; the one time I needed it (and had paid for it) my 16K-mile tires were "too worn out" to replace (according to the Longmont Colorado Discount Tire store). Recently they've started to branch out. It was bad enough when they started pushing wiper blades. On my last visit, after finding out that I had already had new tires and wiper blades, the clearly-disappointed sales guy tried to sell me new lug nuts. I would encourage anyone to STRONGLY push back against wiper blades, lug nuts, extra tire warranties, or whatever other extra-money-making scheme they have thought up lately. This is the kind of "bright idea" that bean-counters come up with. It's hard to measure the cost of making customers mad, but it's real. Something the bean-counters never include in their calculations.

TIRE SCAMMERS It was in March 2020 I took my F150 Ford Truck to Discount Tires in Casa Grande Arizona they are owned by America's Tires one in the same California America's Tires and in Arizona Discount Tires same company. I wanted to get my tires rotated and balanced and was told by a service manager , we dont do that service anymore because of the Virus and he went on to say they were only selling new customers tires and rotations. Now I reminded him that I had purchased a set of four tires and I purchased the Warranty of Lifetime of Tire Balancing and Rotation of my tires at his tire shop, he just said No than I said I want a Refund on what I had paid for and he said No and just walked away from me! Understand my frustration I have been a loyal customer of this company in two states for over 24 years letting them service my autos which i have always had 3 or more! Now i am doing business with my auto dealer wondering why I left in the first place, it was for a better price and quicker service that does not apply anymore! My dealer has any kind of tire you want , will beat anyone's prices , give great service I dont have to wait hours long, I get full service not part of it they not only rotate and balance my tires I get a free wash job and they offer me a front end alignment which when you compare the out come of your tires tread life you will find that Discount Tire wants you to wear your tires unevenly so they can sell you more tires prematurely thats why they dont offer a front end alignment compared to your Dealer which wants you to get 100% of wear from your tires and not uneven wear that way you get the mileage out of your tires and save a lot of money. I dont know about what anyone else is going to do but for me the choice is SIMPLE; The Dealer gets my Tire business.