Crazy Toll "Admin" fee Actual rental wasn't too bad. However, when we received $400 short refund on our security deposit, queried via customer service email. It took 5 emails until they actually replied. Just be careful re the tolls - the wording is unclear. It says $25 fee "each time zigzag received my toll charge." So our understanding was that it is $25 per day or per rental. Not for each and every toll (that would be ridiculous it seemed). Toll fees came to $40. Penalty (admin) came to $375 We wrote back to explain that it was not clear from the wording, but customer service to date (2 months later) has not bothered replying. We thought we were saving money by not going to the mainstream rentals, but this rental of 10 days actually landed up costing us more. BE CAREFUL WHEN SIGNING THE TOLLS WAIVER!

This car company doesn’t exist anymore This car company doesn’t exist anymore. Booked a car to pickup on 1st Dec, show up at ‘Zigzag Rent A Car’ and the building has been vacated. Surprised their website is still up and running. No answer on phones or whatsapp messages. And no, don’t suppose we will get a refund either

Horrible service Horrible service. Returning to Brazil, it was charged US$ 400,00 from the credit card. According to the Zig Zag it was regarding transit tickets. It was charged another US$ 2.500,00 regarding a damage. They didn’t send any budget to be analyzed and reimbursed 1.500,00. Totally without transparency. Regarding the tickets, they didn’t advise it was necessary to activate.

Overall good experience at this… Overall good experience at this company. The place can be a little tough to find, but as they provide shuttle service from airport, it's better to remember the address while on the way fro airport

In my opinion In my opinion, this is very important when you come to an unfamiliar city that you already have a car booked and do not have to rush around in search. In addition, they also explained in detail how it is most convenient for us to get to the hotel. Vehicle condition is excellent! Clean inside and outside, full tank, navigator. Documents signed in five minutes.