Alex M
GBYour booking will be changed and no refunds Mini van companies ChamExpress, AlpyBus, MorzExpress have been bought up by NationalExpress coach company. The website advertises every 30 min departures but in fact these are batched into much less frequent service. At Geneva you will be delayed. Our 11:45 booked transfer was delayed so several groups could be batched together. We departed Geneva at 13:05 in a coach. Outside Les Gets we were then transferred to a minibus to better navigate the town. Returning, your booked departure time will be changed the day before by text message, earlier, to suit their infrequent service departures, resulting in a longer than necessary stay at Geneva airport. Telephone attendant told me transfers are maybe every 2hrs. The website lists all times as "estimate" which telephone operator told me means within 4hours of this time! No refunds if the changed transfer times don't suit you! Operators of bait and switch scam.
Sir Bernard Worthington
GBBryan made our trip After a long day of traveling I wasn't looking forward to the ride to Chamonix from Geneva, but our driver Bryan made the trip fly in! Good lad to chat to and playing great music, giving us tips for the ski runs and where was good to find some untouched snow! Will use again! Your's sincerely, Sir Bernard Worthington
JW
GBDo not give them your money! Do not give them your money! I booked a transfer from Geneva airport for 3pm through a third party comparison website. Got an email saying Chamexpress accepted the booking a payment was taken. The night before I was due to arrive, they changed the pick up time to 6pm and said they only run two services a day off season so there is nothing else they could do and refused to give me refund. I never would have booked if I had know they could just tell you any time they want once they’ve got your money. Just awful!!!
JP
GBThe Taxi was more than 45min late and… The Taxi was more than 45min late and we only left 1H after booked time. Surely the taxi should be arriving and waiting for passengers not the other around! They did not care at all and offered no reductions and no flexibility to cancel the return journey. Avoid them - we should have checked the past review before booking. P.S: i forgot to add that they came to pick us up with a bus for 15 people when we had order a private taxi for 5.
Kelsey
GBHours of waiting time, no flexibility They only do pick ups every few hours, so it does not matter when your flight arrives. They do not explain this upfront and have a very strict cancellation/amendment policy (even if you book a flexible ticket). Customer service isn’t easy to reach and is not understanding/willing to work with you.