Quality customer service, The only problem was shipping took longer than expected due to the item coming from another warehouse and it wasn't explained on website (approximately 7 days). Customer service was very helpful and polite and handled all of my problems well. Top notch!

Very Helpful Staff Great staff and very helpful. Although I did not purchase my intended best they helped me find a great alternative. I also found some other bargains while there. I am a repeat customer and will remain so.

Customer Care I ordered a blue bungee/cargo net for my motorcycle trips. I received a black one instead. I notified customer care just to let them know about the mistake. They quickly sent out the correct color and let me keep the wrong one I had received as well. Although the wrong item would still be fine with me, they made it right without question. I will continue to do business with Jafrum as well as recommend them to all my biker friends.

So I bought a vest and gloves neither… So I bought a vest and gloves neither of them fit, I went through there return protocol, my return was approved. I tracked the package was received back to them on 1/31 received by a person inside, haha well here we are almost 2/20 and still no refund. I keep getting emails that they are working on it bla bla bla now I get another email saying give it 3 more days. Sorry Jafrum how you handle customer returns and refunds, has caused you to lose a customer and I will be passing on the word to my other motorcycle friends. Customer service needs a lot of work..

Defective Products - Cheap Crap from CHINA I ordered 2 Battery tenders to maintain my bikes over the winter...from all indications(the indicator light), everything was charging, and even indicated fully charges after a couple days. Unfortunately, when I attempted to start my bikes, both batteries were not holding enough charge to turn the motors over... I put a volt meter to both New battery tenders and got readings of `0'. Now it s over their 60 day return period and I they tell me I am out of luck... My bad - If it's too good to be true (Jafrum's prices), it usually is! Now I looked for reviews on this company, and surprise, surprise, most reviews are negative! STAY AWAY FROM JAFRUM!