SEAT owners beware My 2012 Seat Leon broke down, and it was towed here as it's a recognised SEAT dealer/mechanic. I was told about 3 faults with the car, and they needed to order in a part from Spain and explained it would take up to 10 working days. Cool, this was no problem, I'm aware there's delays in such things. We had to chase them for 8 weeks, until they finally said the part was lost and ordering a new one was not an option. They said they could instead order another (better AND cheaper part) and have it ready the next day..... this option wasn't presented to us in the 8 weeks my car was sat waiting at the garage. The staff repeatedly didn't pick up the phone or said they would call back and never did in this 8 week period. Less than a week after getting it back the same error occurred and again the car was towed to this garage. The staff were completely unaware of the Seat own car policies. The staff were unhelpful and not forthcoming with information as to when they would even look at it. Customer service was terrible, even more so given the hassle we've had and clearly the issue is not fixed. Once my car is returned to me, I am never taking it back to this dealership and Seat owners beware!

Wont but from here again ... Wont be back. Purchased a cracking Fabia brand new 2 years ago. Car is great but admin terrible. email address and DOB record wrong so no access to any purchase or subsequent service plan documentation or anything. Eventually fixed that but bought a new service plan in January and it appears they just made up key details which again screwed my account with VWFS - five times was promised byt branch service dept staff it was fixed. Last try today when at least someone admitted they had screwed it up but then said we had to fix it ourselves with VWFS. Customer Lost (apart from the 2 services I am due for my invisible service plan of course).

Very Unprofessional For a motor trade company they should have a drug policy in place. Unacceptable when member of staff (male service advisor Thomas) takes drugs yet able to still work and be responsible for moving cars etc. I know this for a fact I’ve witnessed this person off their face! He’s also stated their not the only member of staff that takes drugs. So very concerning that the company wouldn’t do anything about it considering I told one of the management that they ought to be drug testing his staff for the safety of other staff and the customers! Instead they trying to cover it up n get the reviews deleted!

Very Unprofessional 14 hours ago NEW Was in the branch on Monday to look at some cars as we are needing a second car for work While there I was utterly embarrassed by what I was welcomed with Shouting and screaming one woman seemed to be shouting in the service & parts area . What was said was about the 2 members of staff having an affair and taking drugs, I’ll not repeat the rest as I was completely shocked . All I can say is I’m glad I hadn’t brought my child with me that day. Maybe your staff need more training on etiquette or even just better professionalism . Not what I’d expect of a top rated dealer to have no family morals Needless to say I left and will not be returning.

I got in touch with West end Skoda in… I got in touch with West end Skoda in mid may. I spoke with Archie, I was in a bit of a tight spot looking for a new vehicle quickly! Archie went over and above to help me out and find me a car that would be suitable and although I ultimately did not go through with the purchase due to finding another more suitable car he was very understanding about this! All round it was a great experience from start to finish contacting West End Skoda, wouldn't hesitate to recommend to family, friend's or anyone else! Thank you again for all your help!