I have not been able to get a tracking… I have not been able to get a tracking number since 11/15/23. NO phone calls, just a response saying they will ship it to me, then another email blaming fedex. I WANT MY RIM. I WANT A TRACKING NUMBER. How hard is that?

Nightmare of an experience........ Horrible customer service!!! They never answer their phone, & they never return a message!!! If there are no problems with your wheels, you'll probably be okay. But if your wheels come in damaged, which mine did, you can forget it!! You're just out there all by yourself!! You can't get a hold of anybody for help!! I'm still trying to get my problem resolved!! Don't walk, run as fast as you can from this website!!!! They don't care about their customers at all!!!!

Order Made... then, Nothing. BUT THEN RESOLUTION To their credit, in the end Finish Line Wheels made everything right. Here's the gist of what happened. I made the order. They processed the payment and confirmed the order (presumably automated). I expected the wheel to ship quickly and receive it within a week or so per their website. After a week without hearing anything further I attempted to contact by phone (where I left a message), and email to both their info@finishlinewheels and dave@finishlinewheels addresses requesting a status update. After 10 days I made another attempt to contact Finish Line Wheels by phone and email. After 13 days I requested cancellation of my order, filed a dispute with the credit card company, and re-ordered the wheel from a different vendor who confirmed the order and then provided shipping info including the tracking number within 8 hours of placing the order. After 15 days I received an email from Bobby at Finish Line Wheels, with a tracking number, although they had shipped the rim a week earlier this was my first communication from Finish Line Wheels since the initial order confirmation. I requested that the shipment be stopped, and Bobby asked me to refuse delivery, unfortunately I was at work, it was being delivered at essentially the same time that Bobby & I began communicating by email. I offered to return the rim to Finish Line Wheels at their expense as I did not need 2 rims. FINISH LINE WHEELS TOLD ME TO KEEP THE RIM AND ISSUED A FULL REFUND. So, once Finish Line Wheels did get in touch they gave 5 star service and made everything right. According to Bobby, they had a lot of people out sick, which may well be the case given the ongoing COVID19 situation. Should I require another rim in the future I would give Finish Line Wheels another chance.

good luck Called twice, and sent 1 initial email with 2 follow ups in the following weeks trying to get availability on a set of oem wheels. I heard back after the first email, and then was ghosted afterwards. I can't in good morals recommend this site to anyone. If they can't even respond to an email/phone call, how can they be expected to even ship a product? Just check their D- rating with the Better Business Bureau.

Good quality product. The quality of their products are quite good, but getting a return done was somewhat difficult. It has been all straightened out now with help from Steve.