My Cars Co: Car Service

550 Sylvan Ave, 07632, Englewood Cliffs, NJ
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2.50
Based on 20 Reviews

5

25.00%

4

0.00%

3

15.00%

2

20.00%

1

40.00%
About My Cars Co: Car Service

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Cleo
GB

Fraudulent billing, opaque pricing We went with this company from NYC to EWR because we got the best quote from them online. The confirmed quote was for $73.08 and when I checked my credit card bill (good thing I did!), I saw that we had been charged $110. You have to be kidding me! I called them to ask about this and they said that because my husband and I were dropped off at two adjacent terminals, this was an extra "stop" and cost another $10. First, this is an absurd policy and if you want to keep to this ridiculous policy you should tell your customers. If I had known, I'd have gotten out and WALKED because the terminals were, I kid you not, a 3 mins walk apart. $10 to drive me that extra few feet? That's just bad business, and even worse that I had to call you after the fact to find out that I was charged for it. Second, this should bring my total to $84.08, not $110. The guy on the phone then tells me that billing made a mistake because they though we made two stops, not one. Well, that would be $94.08, which is still not $110. You charge me for driving a few feet, but instead charge me for making "two additional stops," and even overcharge on that? I can't imagine how they think I'm dumb enough not to figure that one out. The worst part is if I had never checked, they would have just fraudulently charged me for $37 more than I agreed to pay! Aside from this fraudulent billing, the driver's speech was barely comprehensible, and pulled up a block away from where we had agreed and insisted loudly on the phone that he had arrived. We had to figure out where he was and walk with all our luggage to meet him. Altogether, this experience left a bad taste in my mouth. We will not be using this company again.

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Enas Friedman
GB

Aweson car service Awesome Car Service! We used them this weekend few trips from Long Island to the city and to the airport - everything went smooth, drivers were all nice, groomed and clean cars. Also prices was lower then our local car service and I love the Prius. Cool.

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kathy hughes
GB

Excellent customer care!!! Had to call last minute to go to airport,dispatch was very accommodating, said car will be there in 20 minutes and it was there when promised with constant texts to me to keep me updated. I was instantly pleased and happy when my driver got out and introduced himself as Marco and helped me with my bag. What a treat it was to be treated like a queen, he was attentive to my every need and chatted with me on the way to airport.I was very comfortable and the car was clean. I would definitely use them again as well as recommend them to anyone. Ask for Marco, you will be pleased!

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Edoardo Giuliani MD
GB

"Mycarsco"...is really,really MINE! Zaki was a good driver and managed very well the difficulties encountered on the way to JFK, owing to flash flood conditions. Overall a very positive experience: I am looking forward to same service on my way back home September 2nd 2014

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Unhappy CarsCo Customer
GB

poor The driver was 40 minutes late which is inexcusable no matter what but especially in NYC. My flight landed to Newark at 4:05 and if he had been there on time, i would have made it home in NYC just ahead of rush hour at about 5. Instead, he picked me up at 445 and i didnt get home until 6:15. i also wrote an email to carsco directly while in the cab to tell them how upset i was and they never got back to me! This is really disappointing. They should have apologized and "comped" me the ride. Also they are supposed to be using "green" cars and this guy came in a normal gas guzzling toyota -- false advertising. I will never use them again

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