Fishing for a sale I've bought tires and wheels from Hogan in Beverly for over 30 years. Today I went in for a simple wheel/tire swap (winter to summer), something Hogan has done for me on my cars for years. For the first time ever, 3 of the staff inspected my summer tires and claimed they were dangerous with early 'dry rot' detected and refused to swap the tires, suggesting I needed 4 new ones. The date code was Feb-16, making the tires 8 years old. They claimed that DOT law prohibited them from swapping them. I can find no proof of that online, only 'suggestions'. The high quality Goodyears (bought at Hogan) have maybe 8K on them and are in excellent condition, with no detectable deterioration and min 3/4 tread depth left. I am a car guy and keep my vehicles in top shape. I stopped using Direct Tire in the '80s when I witnessed multiple 'up-selling' scenarios while waiting for tire service - 'did you know your brakes are dangerous?' 'Let me show you why you need new shocks', etc. I suspect that Hogan staff is now incentivized to do the same - there's a new crew there. I'm never going back. Good luck trading on ignorance and fear, guys.

The tires ( Michelin) have reduced my… The tires ( Michelin) have reduced my mileage by about 4 mpg; when I asked for a recommendation, this was one of the recommendation tires. Not happy.

I made an appointment to have 4 new… I made an appointment to have 4 new tires put on my car. I received a 1:30 appointment and waited unti 3:30 before a technician informed me that I had given them the wrong tire size(my responsibility). At that point I chose another tire and was out by 4:15. It bothers me that you make an appointment and then sit for two hours before they get to my car. I understand how things back up in any business but not to let me know that you are backed up and it will take a substantial amount of time to get to your vehicle. A little honesty would help.

prices way out there I requested a quote from Hogan Tire in Houlton, ME. their quote for a General Tire Rt 43 was over$1,000 for 4 tires inclusive of road hazard, taxes, balance and mounting as well as taking the old tires. Stanley Auto had offered a new tire (the Rt 45_) for a little over $800 for a better tire. not for nothing Hogan tire is getting a name for over the top pricing.

had a 2PM appointment for a change-over… had a 2PM appointment for a change-over to snow tires and wasn't seen until after 3PM and not done until 5PM. I realize they were extremely busy, really busy, and this is the first time coming to Hogan that this has happened. Will come back.