Their online quote did not include a … Their online quote did not include a charge that they told me at the shop was necessary. This is so misleading! Also I was there to replace four tires, and I told them I had a spare on one of my wheels and to please put it back in the trunk. When they said the car was ready I opened my trunk and the flat tire was still in there. Unbelievable. The waiting area is extremely tiny. They told me it would be 45-60 minutes and it was almost 1 1/2 hours. Lousy experience all around.

Staff were very helpful and schedule… Staff were very helpful and schedule was to my satisfaction. My issues are with the significant increase in prices at Hogan Tire . What was once a dependable and cost effective alternative to service at a dealership has now become cost prohibitive and will lead me back to a certified car dealership for the minimal difference in prices.

Stay Away!! Zero! Absolute scum. Bought new tires 4,500 miles ago. Went back for the free tire rotation and alignment. Little Colin sends me a video showing work that needs to be done in order to do the alignment. At first it was $4,300..fine I agree, says I’ll have it back in 2days before the weekend. Calls me back says it will be another $2k to make the truck right. Complete scum, Friday comes I’m ready to pick up the truck and said there’s an issue with the tie rod on the test drive and the truck won’t be ready. Just picked up my truck today and got me for another $600 and a healthy scratch on my front bumper that they deny doing that probably happened on the test drive. Offered to get a quote to repair but I need the truck, already spent a week without it. Thieves! Stay away!

Sloppy customer service Recently I experienced a 2 and a quarter hour oil change and tire rotation and, yes, I had an appointment and they knew that I was waiting. I also sent a complaint to the Westwood location a week ago but haven’t heard back. Maybe they don’t care but that would be a shame, as I’m a longtime customer

Fixed one issue and created another Fixed one issue and created another not entirely pleased