I've ordered a trunk tray for my jeep… I've ordered a trunk tray for my jeep wrangler and it doesn't fit. I called the number listed on their website and also filed out a form online to request a return. Nevertheless they told me my product that is brand new, is ineligible for return because at the time I ordered this I didn't put the vin number of my Jeep. I asked where was I supposed to put the VIN?? And they said it's in their terms and conditions that anything you order without a VIN it's ineligible for return.. Funny enough they were able to take my money and send me the part without my vehicle VIN but when it comes to returning this product they can't take it back because of the missing VIN în the order!!!will never buy anything from them ever again.. I even escalated this to a manager that has his phone line off all the time so all you can do is to leave a voicemail and nobody will call you back...Misleading business practices

Wrong address I ordered a thermostat for our Jeep and either I accidentally fat figured the zip code or when they had another store ship the part gave them the wrong zip code. But either way it got delivered to an address that does not even exist. Most of the time when you order something from a reputable place it verifies the address you put in is a real address. I guess theirs does not. I tried contacting the company delivering it, UPS & then USPS, once I noticed it had the wrong city & they said the address had to be changed by the company. Not sure how they delivered it to an address that isn’t there. Needless to say once I could get ahold of MoparOnlineParts it was already delivered and they said there’s nothing they could do about it. DO NOT ORDER FROM THIS COMPANY!!

Avoid this place like the plague Avoid this place like the plague. Impossible communication. I placed an order for the wrong product unfortunately and called and emailed within seconds of my order… no response and they proceeded to ship it the next day. 100 dollar shipping for a 170 dollar item. I then had to send back for another 100 dollars so I spent more money on shipping than the parts were worth. They never responded that they received the shipment and never processed a refund. Essentially just criminal business that steals from customers with no care whatsoever. This clown needs to be shut down honestly.

My first order from them… My first order from them and it takes a week just to ship out my order. I ordered from multiple places to get everything else I needed as well and I've received them all almost a week ago and nothing yet from moparonlineparts.com. I'll probably not order from them again. (I mean it's not like I NEED my parts to get my car fixed.) I'll buy USED parts off eBay or elsewhere. If you're rich and don't need your parts right away, buy from here!! They ARE OEM and quality parts!!! I'm a bit disappointed at their ship-out time and their prices.

Avoid this company! Terrible experience with this business. I ordered four parts over 2 months ago. As of today I have only received one item. Communication is terrible. You can't reach them by phone and they take about one week to answer emails. Stay away from this business. I'm still trying to resolve getting a refund or my parts.