poor and uncaring customer service poor and uncaring customer service. ordered product on 11/08, called after ordering and told 2-3 day delay. no further contact. now on 11/28 tried to cancel order. they now claim it's with a 3rd party shipper and will be here tomorrow. I paid extra to be notified in advance. I was told my location, wasn't a problem when I ordered and paid all the extras for delivery. so they did not keep me updated, they were no where on time, after 4 people it was you'll be 'overcharged' on restocking fees because of their poor service. when you pay for their so called 'better' service, you would assume it at least acceptable service. I copied your 'standard pricing' and the 'extras pricing' big difference and the person I talked with stated days, not weeks.

Called regarding product placement on a … Called regarding product placement on a show we are filming. I own 3 lifts from Max Jax, great product. I asked for replacement stickers for the front facing sides of my lifts and anchors. Rude employee didn't have time for that... haha I'll buy bendpak from here on out.

one of the quick disconnect was… one of the quick disconnect was leaking,I called and they sent a replacement,also after raising the lift it would slowly start to come down on its own,I found a little piece of metal in the valve that was next to the let down button.I cleaned the valve out with air and it fixed the problem.Other than that I like the lift and it works well now.

No notification whatsoever that order was backordered The lift I ordered on November 20th is out of stock until January 5th, and this company couldn’t take the time to send me an email to let me know. To make matters even worse, they charged my debit card on the day if the order. Not a great way to start tha relationship with a new customer

I don't even know why I got an email … I don't even know why I got an email thanking me for a purchase when I haven't even purchased anything.