poor and uncaring customer service poor and uncaring customer service. ordered product on 11/08, called after ordering and told 2-3 day delay. no further contact. now on 11/28 tried to cancel order. they now claim it's with a 3rd party shipper and will be here tomorrow. I paid extra to be notified in advance. I was told my location, wasn't a problem when I ordered and paid all the extras for delivery. so they did not keep me updated, they were no where on time, after 4 people it was you'll be 'overcharged' on restocking fees because of their poor service. when you pay for their so called 'better' service, you would assume it at least acceptable service. I copied your 'standard pricing' and the 'extras pricing' big difference and the person I talked with stated days, not weeks.

Bad customer service Purchased in 2013. Lifts unevenly, shakes like crazy when almost to the top, terrible customer service. Cylinder bolts broke when bleeding, had to extract - small tiny replacement bolts w/ washer costs 15$ each and company would not even spring for overnight shipping. Two bolts cost me over 40$ for fedex ground shipping. Terribly disappointed with this company~

No notification whatsoever that order was backordered The lift I ordered on November 20th is out of stock until January 5th, and this company couldn’t take the time to send me an email to let me know. To make matters even worse, they charged my debit card on the day if the order. Not a great way to start tha relationship with a new customer

I don't even know why I got an email … I don't even know why I got an email thanking me for a purchase when I haven't even purchased anything.

So far I have not had a good experience … So far I have not had a good experience with this company nor the actual product. When I placed the order over the phone 11/7/2017 it was not addressed that some of the items were on back order and that it would take an additional 3 weeks before the lift would ship. Once it finally shipped on 11/27/17, it was 2 days late from the original "date of arrival posted." When the items finally arrived not only were both of the columns damaged (scratched and dented) but the hydraulic power unit and reservoir were lost in transit. So far I am not impressed with this company nor the Shipping company that they offer. Once I am able to actually use the product I will let everyone know of what I think. As it stands, based upon my own experience I would say "Do Not waste your time on this mfg!"