Helpful when you made the purchase or … Helpful when you made the purchase or had any questions, but when it come it shipping the item it took them 3 weeks just to get it here especially since I paid for the lift on October 31st....I told them to hold off on shipping the lift til a week out. So that my husband would be able to clear out the garage. So my lift should of been put together and on hold for shipping. Instead I received a phone call saying a part to the lift was on back order. When it should have been prevented if they had put my lift on the side when I first ordered it on October 31st, so from my week hold to ship became 3 weeks to receive it.

The delivery process leaves a little… The delivery process leaves a little bit to be desired my driveway has a moderate grade up and because of this my delivery was left at the end of the driveway and partially on the sidewalk. This required me to un pack on my sidewalk and move each piece up to my garage myself up the same grade the driver was unwilling to drive up. Also I ordered the motorcycle attachment and that did not come with my order.

one of the quick disconnect was… one of the quick disconnect was leaking,I called and they sent a replacement,also after raising the lift it would slowly start to come down on its own,I found a little piece of metal in the valve that was next to the let down button.I cleaned the valve out with air and it fixed the problem.Other than that I like the lift and it works well now.

Nice hoist perfect for my garage Installation was easy but could use more detail for safety latches , works great but cosmetically from shipping and paint shop could use more quality controll their was cardboard stuck in paint and some of stickers were ripped and damaged . Sad when you buy a product and it comes looking like that .

Bad customer service Purchased in 2013. Lifts unevenly, shakes like crazy when almost to the top, terrible customer service. Cylinder bolts broke when bleeding, had to extract - small tiny replacement bolts w/ washer costs 15$ each and company would not even spring for overnight shipping. Two bolts cost me over 40$ for fedex ground shipping. Terribly disappointed with this company~