would never do business with this… would never do business with this company. order took 3 weeks to deliver, then sent me the wrong shocks, return cost me $40, and they took another 4 weeks to refund my money...and then charged me some restocking fee ... AN NO ONE ANSWERS the phone!!!! did not even get a notice of my final refund...just a deposit back in my account... worst buying experience ever..

great experience I started chat with jay with details of vehicle and upcoming work. he was great with the information i requested for quality and recommendations. My order went through seamlessly. i got bilstein 4600 shocks for front and rear. I've worked on vehicles all my life and also have many friend resources. What i was looking for was accurate information since i already got recommendations. noteworthy is that jay was able to fill in some blanks i was missing. i still have some more parts that i need but i'm going to wait for better weather since that work is going to be more extensive.

I read the Return Order form I read the Return Order form: I suggest everyone read before placing an order. Example line 11. A 20% restocking fee applies to all returns. 13. Credits are done of the 15th and 30th of each month. Items received and CHECKED IN will be credited on those days. Line 2. All parts and boxes must be in new, sale-ready condition. This includes superficial or aesthetic damage and any small parts included in the original sale. Any return that is not in sale-ready condition will be subject to additional fees or may be ineligible for return.

Quick to take $, slow to ship Monday night I sent an email asking if I ordered Tuesday AM, would the parts arrive before the weekend. Vendor said "Yes." Parts were ordered Tuesday AM. Some parts arrived late Saturday afternoon. Other parts did not arrive for two weeks. Each shipment was preceded by electronic notification of "printed delivery ticket," then followed up a few days later with "shipper has package." Only once after the order did vendor take phone call about late delivery of goods. Only during the initial request for availability/speed of shipment did vendor answer the single (first) email. Keep in mind the vendor is only a 90 Mile drive from me...and within my home state. Never again!

Horrible company Tried to get an order status 5 times after receiving receipt that order was processed. Received no response from company via text, email, or phone. Go elsewhere for your shock needs, this company wants your money but d9nt deliver the product. Customer service is non existant.