Thankful for the warranty; not thankful for this company I have never had such poor customer service in my life and Diamond Warranty completely nickle and dimed my trusted mechanic. They were unprofessional to me as the consumer. Never returned my calls and anyone I spoke to seemed to have no idea what they were doing. On top of that, my mechanic had to chase them for over a week and a half until I finally just told them to please do the work because I HAD NO VEHICLE. I would not recommend this company to anyone in a consumer market OR the B2B market. Also on this survey they sent me to provide my review, my name is wrong and it's not even capitalized. It makes the company look bad.

I would NEVER recommend this warranty… I would NEVER recommend this warranty company to anyone for several reasons. They reasons area as follows: 1. Most places have never heard of them; 2. Is difficult to contact someone; 3. They only cover certain components of the powertrain ( which is necessary for the operation of the vehicle); and when you do get in contact with someone thru address VERY RUDE and CONDESCENDING. Every experience with the company is a nightmare from a consumer, dealer and repair shops aspect. I'M FILING A COMPLAINT WITH BETTER BUSINESS BUREAU....

I had a claim under special… I had a claim under special circumstances that I was assured would be fully covered, but once it was processed, you failed to even cover the parts, much less the full coverage I was promised. Entirely misled.

Experience was fine Experience was fine. In fact my discrepancy may be with my understanding of my coverage. I’m not exactly sure why more of the things found wrong with my vehicle this recent claim wasn’t covered under my warranty. I ended up paying $2,041 dollars out of pocket and with the exception of needing my custom wheel replaced I would have thought the warranty would cover things pertaining to the power steering.

They will only pay based on inferior… They will only pay based on inferior products. They will not pay for OEM parts. Their labor pricing is not accurate based on what true mechanics calculate. Not only do you pay the $100 deductable, but usually a large portion of the bill. They like to find anyway to get out of having to cover your issues.